Willie the man at the counter didn't print a copy of my pickup receipt. I told him I was concerned that the truck only had 1/4 tank of gas upon pick up. I went back into his office and told him I wasn't comfortable leaving without a receipt stating the level of fuel for fear I'd be charged for a full tank at drop off. He assured me the correct fuel level was indicated on the receipt that was to be emailed to me. Before I left his location I told him I had not yet received the emailed receipt. He assured me all was well and I'd have it soon. It never came. Upon dropping truck off I told the agent at Compass Storage what had happened. She said I should call Willie at J and J Colonial Cleaners to have him verify with U haul the amount of fuel in the truck at pick up. I did contact him and he said he would verify the 1/4 fuel level to Uhaul. I received a bill for the fuel and reported what happened and gave Willie's contact info for the verification. The issue wasn't resolved and now I'm paying an extra $40 for fuel I didn't use.Donna M.
J&J Colonial Cleaners
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Harlem, GA 30814
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Staff was above and beyond helpful.James R J.
Guy running the place was great and the guy that helped with the trailer was great! One of the best Uhaul experiences ever!Robert T.
Unethical business practices -- Stay Away! Dropped off a U-Haul during weekday business hours and they were closed within the rental period. Called them and was unable to leave a message. When the return was processed they charged an extra day. I called them and they said they had know idea when the truck was dropped off. Working with u-haul to dispute the charge. J&J Colonial Cleaners owners are morally questionable.Peter W.
personnel were helpful and took care of everything.ANISE S.