The pick up location was changed from where I reserved the truck and I was never called or notified of the change. This added 20 minutes of driving, one way, in the opposite direction to my destination. So this added a total of 40 minutes of additional driving which also made me late for my movers. In addition, I reserved a hand dolly which was not supplied. There is no store front or personnel to ask a question.
Joel D
J&J Colonial Cleaners
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Harlem, GA 30814
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Customer Reviews
- 3.0 Average Customer Rating
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This third party business has now gone out of business. The keys to my reserved truck were in a lock box that the worker did not have access to, the truck was dirty inside and out, and they did not have the four dozen blankets I had reserved. I had to wait one hour for a regional person to bring the blankets. I have used u-haul two other times recently. This was the worst.
David CSame as above
ANTHONY FVery friendly staff however I was charged twice. Currently seeking reimbursement.
Bruce RI would recommend you not use the 24/7 pick as the code for the key did not appear and it took about an hour to get the keys. So I had 4 people who were volunteering to help just standing around because of the key issue.
Melody D