When picking up the vehicle, I waited outside of the gas station with the doors locked- people were inside smoking cigarettes and one person came up to the door saying the employee was in the bathroom and he'd be back. The vehicle I picked up was disgusting, with some sort of drink that had been spilled on all of the seats, and there was damage to the vehicle that I had to dispute that hadn't been accounted for. Inside the storage area, there was a furniture dolly and appliance dolly that I didn't pay for, and dirt inside. They also didn't have any of the items that I ordered (shipping blankets and the sofa and mattress covers) All around not consistent with the other locations I visited for this move.Christopher A.
Trailer Rental & Towing in Hendersonville, NC at Travel Plaza
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hendersonville, NC 28791
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The employee was smoking inside the building. The place reeked of smoke. Signage telling you where to go and what to do was not readily visible making it difficult to know what building to go to and who to talk to.Andrew E.
Difficult to find. Needs to include Sunoco in parentheses.Myron B.
This place should not be renting Uhaul equipment. This was so disgusting we left feeling like we needed to take a shower. They people were smoking in the store, more interested in video poker/gambling games. They did not hook up the Uhaul for us and we did what we thought were right however the trailer came off the hitch and damaged my truck. NOT HAPPY AT ALL ABOUT THIS. Their printer wasn't working so everything had to be emailed. and it took over 45 minutes to rent a trailer. Would never go back to this location for anything.Melonie S.
Be prepared to use the app to check-out the truck here. Checking out using the app took 10 minutes. The people that run the store inside are a little sketchy but were nice enough. The 26' truck I rented was very clean, in good shape, and parked in a convenient location to drive away. Used the app again to check the truck back in when I turned in back in to the same location.chris S.
The truck was blocked by a trailer (not Uhaul) and there were no signs for the business, spent about 30 minutes looking for the office and how to move the trailer until my wife went to the gas station and asked where the Uhaul rental office was, which was the gas station. They smoked in the truck and inside the gas station where I picked it up and did not let me do online pickup, so I spent about 20 min inside breathing all the smoke. Nobody was wearing a mask.JAVIER S.
I obtained the trailer at one spot and had to go across town for blankets. Added over an hour to my pick up process.WILLIAM C.
This location was very, for lack of a better word, sketchy. This location has nothing to offer except uhaul pickups and inside there were a dozen lottery machines with people hanging around and smoking. The entire complex was dark and not well lit. Communication was very poor and as soon as I pulled into the parking lot to return the truck, someone (who apparently works here for uhaul) just grabbed the keys from me and hopped in the truck and drove off. He didnt say a word and I was left questioning what just happened. At no point during pick up, inspection, or drop off did I feel safe at this location, I will never be back espeiclaly considering there is a very reputable dealer who has consistently provided great support not even a half a mile away (Jim Campen Trailer). This location as a very poor reputation amongst the community and now I understand why, I wouldnt want that reputation to rub off onto my company. The uhaul itself was great and served my purpose, it was just the location and transaction with these people that had me a little concerned.John K.
Doug is such a respectful and patient man!MELANIE J.
Easy drop off. No problems.Douglas H.
Did this place close without warning? Why were personnel not here during posted business hours? Why didn't I get a call telling me not to return my truck here??? Their U-Haul equipment was being packed up onto U-Haul carrier trucks by the Field Manager to be taken elsewhere. If she hadn't happened to have been there during my return time, I would not have been able to check in my equipment and point out the bad tire on the car transport trailer. Also, location is tricky, as you can't make a left turn out of the parking lot.ROBERT R.
It is in a dumpy place and their printer would not work and it took way too long to get things processed and for me to get on my way. After leaving I had to return as the back pull down could not be pulled down and latched so I had to go back to get them to fix it.Steve D.
Great drop off, very close to new home. Representative was really helpful.Kerre C.
No one was there on return so cant rate the service. Just a drop off location unstaffed.DANIEL B.
Employees were nice and helpful but the facility was a gas station and the inside was a gaming room. The employees did not seem to know how to handle the process when the system didn't work and had to call regional for help. It took me 1.5 hours to rent a truck that had been reserved. In the end I had to change the truck to the mobile checkout to get it to work.michael C.
We had to drop the trailer (6x12) ourselves. Which required lifting the trailer by hand. I had to ask the young lady inside to help.phillip B.
Doug is a very nice man. He was the only location that would accept my one way trailer nearest to Hendersonville. I've been turned down rudley by many other U-Haul places in the North Carolina area. He was a real gentleman and I'm looking forward to going back every six weeks.Gen S.
Doug, the gentleman that attended to me before was again amazing accommodating to make sure my move was pleasant.nelson M.
The Manager at the travel plaza was extremely helpful and attentive.nelson M.
Even with preregistering it took 45 minutes Wanted a paper copy of my contract owner had no printerSylvia L.
This place looks very sketchy. There is a sign up that says that they are under new ownership, but, it's a pretty scary looking place. On the other side of the coin, the girl who helped us was very sweet.Dorelle R.
horrible experience. They tried to get it right but did not know what they were doing. Charged me twice on my credit card and was the wrong amount to start with.Travis H.
Very helpful..Colin W.
Great experience with personnel!Dennis S.
This was a gas station the gentleman that rented to me was extremely nice and very pleasant, he was great! But at the location there were gambling machine and people sitting there smoking The smoke was too much! I didn't think you could do that in public places! Also when I left the check engine light was on. I was told to go to another location to have it looked at. This prolonged my moving plans.Alisa B.