I did not have a problem with staff at either location. I did have issues with my reservation and lack of trailer that I reserved. I received a call 24 hours before I was to pick up a trailer to be told that they did not have one unless I wanted to drive farther to get one. I ended up having to get a truck because of this issue and am not very happy about it.
Trailer Rental & Towing in Henrietta, NY at U-Haul of Henrietta
Moving to or from Henrietta, NY? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Henrietta, NY 14623 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Henrietta, NY
Cargo trailers in Henrietta, NY are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul of Henrietta!
Utility trailers are perfect for towing large or oversize cargo in Henrietta, NY 14623. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul of Henrietta provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Henrietta, NY and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Henrietta, NY online today!
Trailer and Towing Supplies
I had cigarette ashes in a cup holder and on the floor. Being a non-smoker was disgusted with the mess. Otherwise, the van was in excellent condition.
I placed a reservation online, and added a utility dolly to help with moving. I go to pick up the Uhaul and the young man who was behind the counter on 10/16/2020, confirmed my reservation and the utility dolly. Not only did I have to go around back and find my own uhaul, I get to my apartment and open up the back to find that there was no dolly. I've used this same uhaul location for years and never had an issue until now and I will not return to this location.
Engine light on the whole time!
Employees were not friendly at all. Would not greet customer would not explain u-haul rental process and did not provide guidance to first time driver or large u-haul. Employee did not come out to check truck upon return and gave customer a hard time when the customer questioned employee not checking to make sure everything was all set.
Excellent Service! Quick turnaround time for a rental! Very Pleased!
Original order scheduled me a pick up in Greece 11 miles away. When you charge $.69 mile I had to call back to get a closer location. If I didn't I would have paid $12-14 just to get and return the vehicle.
Get the app to work for when you are turning in vehicles after hours. I couldnt take a photo but the employees took care of me the next day without issue.
Had a reservation set for 7:00. No employee showed up until 8:30. We sat in the parking lot for 1.5 hours. When the manager finally did show up to open the place he didn't offer an apology, discount for our time or anything. Once the truck got pulled around for us it was in horrible shape, gas tank on 1/4, severe damage to both sides, one of the clearance lights was broken off, and the brakes barely worked. This truck probably wasn't even road worthy. When I brought these concerns to the manager he looked at me said this is all I got take it or leave it. There was an almost new truck of the same size sitting in the lot as well. Very disappointed with the service and definitely will not be coming back. I understand things happen but at least be professional about it.
The trailer that I rented was a 6x12 when I drove the trailer home I discovered that the gate was only 4 feet wide and not 6feet wide like it should have been. I could not use the trailer for what I needed it for. I needed a trailer that was 6feet wide which is what I got but having the gate only 4 feet wide I could not load and unload my brand new UTV.
The van was totally disgusting and smelled like cigarette smoke. It clearly hadn't been cleaned in months, the worst I've ever seen. I asked the attendant if I could switch to a more clean van and he informed me, the other van was down for mechanical reasons and he would clean the van for me. All he did was clean the floor mats and brush the seat off a little bit. The rest of the passenger area area of the van was still very dirty. With Covid-19 in the world, I don't quite understand how you guys can not even clean your vehicles at all. It was very bad and unclean.
Clean the trailer. It was very dirty inside.
Clean the trucks in side during this pandemic and not have so much stuff cluttering the office.
We waited about 45 min for the place to open because the employee had car trouble and no back up. The ban had faulty single and brake lights.
My mileage was way off I only drove about 15/20 miles max but got charged for over 30 I didn't check to see if the truck was accurate to what was on the contract. Aside from that everything else was fine
Your agents were very rude and changed there minds on what they told me when i reserved the truck.your agent told us if we needed to keep truck till our new house was closed it was $40 per day which i agreed.then they called threatening me with being arrested for keeping it. My attorney has been contacted
I have been overcharged. Please call 585-519-3733
Had a 9:00 am reservation. Nobody opened the store until 9:30, and only bc I called corporate. Apparently MGMT didn't know beforehand? Was a little surprised at that, and it impacted my hired movers and me, financially and time-wise.
I had difficulty locating the key drop off box, so I still had to enter the store.
There was trash on the ground, but I also came in after hours. One of the entrances was a really tight fit to get in because of the way the trucks were parked. The return my truck process was difficult and very frustrating. I had trouble with verifying my location from my phone and it would not give me an option to just skip that step. I had to borrow someone else's phone to make it work. It would have been nice if there had been instructions for returning your truck if you don't have a working smartphone- I didn't realize that was a requirement for rental and I felt handicapped and helpless at the return stage, very frustrating.
When initially making my reservation, I requested a different location, as it was closer to where I was. I was called and was told that location was no longer available. I therefore ended up paying extra in mileage due to having to be rerouted. Why allow me to make a reservation at a certain location if a truck is not provided there? When I arrived to pick up vechile, your store was very busy and only one person was working. The truck I had had a check engine light on
Customer Service rep failed to give me time to inspect the truck I rented. He handed me the key and walked off without a word.
There was no appliance dolly available after I ordered it online. The clerk was really rude about it too!
Used my cell to complete check-in, just went inside for the key! Hardly any time spent during pick-up and drop-off, easy as can be. Very convenient!