Not that it was their fault, but the trailer was not available and I ended up having to shift to a truck, which was supposed to be free of mileage charge. No limits were given, so when I turned the unit back in at the next location, I was charged mileage and was told I went over the allotted amount. I had no idea there was an allotted amount as it was supposed to be mileage free due to U-Haul screwing up my original rental which had been done weeks in advance. The fault lies with the U-Haul scheduling and how they operate like the airlines in overbooking a sold out flight betting that there will be availability. This did not work and then U-Haul's mistake cost me both gas and over mileage, so my rental was over twice as expensive as I had planned. This was NOT the fault of the pick up location as they were great with working with me. The fault lies squarely with U-Haul corporate.
Jeffrey B
Ace Hardware of Hernando
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hernando, FL 34442
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Had three days notice on rental and had no padding blankets, sent me up street and took 20 mins ot longer just standing waiting.
Randy MAmazing service. Hands on taking the trailer off.
Daniel HRelatively new truck, only 31k miles on it. Drove and handled nicely. The checkout and return went smoothly at this location.
Jimmy BGentleman went out of his way to help us unload the truck, would definitely recommend them
Richard P