Overall, Uhaul was not helpful. I reserved on 1/11 and they changed my pick up location the morning of 1/13. Went to go pick up my truck on 1/13 and that location did not have a truck for me so sent me to a different location. When I arrived at the second location, they also did not have me on their calendar nor did they have a truck for me. When speaking to U-haul customer service, they transferred me five times with the only option being to drive 40 min away to pick up a truck and not wanting to reimburse the .99 mileage since this was on them. The second location had a truck on site which was the exact one I reserved but per customer service someone else reserved it, AFTER ME, but since their reservation was 100% guaranteed they couldn't cancel it. When asked how does one get a 100% guaranteed reservation, she stated she could not provide me with that answer as she did not know especially since my reservation was made in person and this customer's was made online. Through it all, Ms. Tina, the store manager at the second location was a great help and extremely nice! She ended up getting me a truck without me having to drive 40 min away, one way. If it wasn't for her, I would never use U-haul again.dominique R.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Hinesville, GA 31313
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The ladies there were so helpful very patient with meangela S.
Awesome staff!!! No improvements needed!Candice R.
Everything was great! Very nice lady at this location!Lucius W.
Clerks were inattentive and unprofessional. Runs a bin store within the same location. Clerks were more attentive to those customers while preparing Uhaul contract. They must have stopped my contract a dozen times to ring up bin store customers. Definitely wouldn't go back to this location again or recommend this location to anyone.KELVIN C.