I was given false information from Kayla about availability of an enclosed rental unit. It took hours to find another. Reserved a trailer for one day. Checkout okay, returned trailer 1.50 hours later, staff told me they would check it in. 6 hours later, big nope. Called, Kayla stated oh, let me do that from my phone, you should get email confirmation in about 2 minutes. Another big nope. Called office line again, they FINALLY got it checked in. RENTER BEWARE!! I’ll NEVER do business with this location again.
BRENDA W
Twisted Coastal RV
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aransas Pass, TX 78336
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The place was closed Friday upon dropping off the trailer. There were several people, customers waiting to return and get some trailers and no workers and closed.
Robert DThis place above and beyond!
Janus MLocation did not have keys available in lockbox for our 8am pick up. We had to wait for them to arrive when they opened at 9am and didn’t get to leave until nearly 930am. The U-haul was filthy not only in the container itself, but the cab was filled with dog hair and the dash was covered in food. Due to already being an hour and a half behind schedule we decided to just deal with it. U-haul was also provided with less than 1/4 tank of gas in it. Very frustrating and unhappy with this experience.
Aubrey SNoone came out and looked at truck with me like they had done previously. They did come out and give me back my I.D. they forgot before I left. When I returned they had their teen go get the mileage, no one told me what the final charge was since I had not driven as far as expected. I waited for a bit before they realized they hadn't finished.Tgeir dogs were in the office so I stood outside. I still haven't been charged and don't know what the total was. My husband and I had had a great experience the previous time, but I won't be going back again.
Molly H