There was a mandatory insurance which was not mentioned, even in the fine print, during the booking details. Day rate, mileage fees were made clear and were mandatory fees, but this mandatory insurance was NOT Made Clear until I came to pick up the van. Both the owner of the facility and her U-Haul supervisor were not helpful in allowing me to use my full coverage Allstate insurance which I used 3 previous time renting at this same facility. In the end the owner threatened to dump my reservation and leave me stranded and had no empathy for all that a clients goes through to organize a home move and the necessity of a van to make it all happen. She was eager to just walk away from the reservation. U Haul supervisor said that the owner does have the ability to make changes and waiver to the rental agreement. So I will not rent from them again.
Michael P
Anchor Rental Services Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hollywood, FL 33020
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The issue I had WAS NOT with this pick-up location. I booked the pick-up 10 days in advance at a location that would have convenient TO ME - in Hollywood, FL. The day before, the pick-up location got changed to an out-of-the way location in North Miami Beach. When I arrived, I was told the reservation WAS CANCELLED! I was sent BACK TO Hollywood. Fortunately, Anchor Rental had the trailer I needed. The drop-off location was also NOT NEAR where I had originally expected to go.
David Fexcellent service, the person who helped me was super friendly. Thank you
Gladys CTami was excellent and extremely responsive to our rental needs. I arrived and she immediately tended to me, and I was out of there in less than 15 minutes. She took the time, the day before to ensure the proper trailer with rear ramp was at their location and was ready to roll when I arrived. Her customer service was outstanding.
Keith BVery friendly
Fadoul M