Everything was goodMelvin J.
Trailer Rental & Towing in Hot Springs, AR at The Good Life Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hot Springs, AR 71913
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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The truck was a piece of junk. It was dirty inside and outside. I had to go to the back of the lot to get the truck and then brush the pine needles and tree branches off.Rae N.
We initially thought a 6x12 enclosed would be best but changed our minds after seeing it and decided to rent the 5x9 utility trailer because it was safer to tow with a Chevy suburban. Your website indicated that the 5x9 was a lower price,but the person at the Good Life Storage did not want to change the paperwork and said we would not be charged until we turned it in. When we turned it in, they acknowledged that we had a 5x9, which cost less than the price for a 6x12 enclosed, but they told us they could not change the price because it was entered in Good Life Storage's computer and told us to call Good Life Storage. We tried to call but no one answered. The overcharge was charged to my credit card and I am disputing it. The woman at Good Life should have voided the first paperwork after we decided on the 5x9 utility trailer. I am not happy about the overcharge and I am not happy with the service at Good Life. I will not recommend Uhaul again if this is not resolved.NANCY ELLEN S.
I orginally was to turn in my trailer at the Temperance Hill location in Hot Springs, AR. I went there and they were open, but were quarantined inside their building. They were only conducting business via phone. As I and another client stood outside the locked door, they needed to pay with a credit card. The Temperance Hill employee simply unlocked the front door and cracked the door enough to reach out and grab their credit card. Most places are using common sense to conduct business. The location in Clarksville allow clients in with tape marks on the floor to stand 6 feet apart which meets the common sense mark. So, Temperance Hill is operating at a level of paranoia which is why I took the trailer to Good Life Storage location. The Good Life Storage location was wonderful.Albert H.
Previous damage done to trucks should be reapplied or clearly markedNanette S.
nice helpful lady in the officeThomas S.
Had to hook up myself, no help was offeredTim M.
Lesley and Pat were both personable and accommodating.ADRIENNE C.
This location was easy to find and quick to finish the rental.JOHN R.
Pat and Tracy were great, the truck ran well, and the storage unit very clean. Good experience.Michael M.
No one available to unhitch trailer from truck so I could unload truck and wouldn't allow me to...had to drive to a couple more locations, neither â€œcertifiedâ€ to remove trailer, but thankfully one on hwy 7 willing to help me to take it off so I could finish my move!Anjoli C.
Uhaul needs to come up with a system to be able to assist in lifting the tongue of the trailers to help in hooking up or unhooking from vehicleMatthew Y.
If you are going to rent big trailers, you should have people there to help connect them to the vehicle....the one we rented was too big for one person to lift. It had a connection that required someone strong to hook up. I, a 69 yr old woman, know a lot about hauling, but was not strong enough to do all of this and had a major incident on the highway. this should be fixed!!!!Jennifer R.
The most helpful agent I've encountered!Lawrence L.
No one there to help unload trailer. Third place I was sent to. Other issues I hope get resolved. Have used u haul all my life and this is the first bad experience.Ricky B.
I was suppose to pick it up at S&S Storage. They didn't have it. This place had it. The woman told me she had been trying to get someone to come clean it. The cab stunk like cigerettes and was full of dried mud. The box was filthy and full of broken glass. She did get someone to sweep the glass out so I could use it. This was not this locations fault. It was either S&S Storage or U-haul!Tom D.
Unfriendly personnel.John Paul M.
I dropped the trailer off at this location, but Uhaul said that wasn't the location I was directed to. I thought I had indicated my dropoff location to the pickup location.Robert L.
They didn't honor the $50 on time deal, the staff was not trained and didn't even have a clue about their daily duties and they couldn't even use their own computer?Glenn G.
Vehicle was clean and low mileage. Having a storage facility also makes it super convienent for folks like us than can't get rid of anything. JAMJ A M.
A+ operationGEORGE W.
The staff was very helpful with my rental. I had to pick up later than originally scheduled, and the staff made sure that my online reservation would not be cancelled while I took my child to the doctor. The equipment was there as promised, and the staff even helped hook it up and unhook it for me as I am not as good at backing a trailer. I would highly recommend this as your place to use for your Uhaul needs if they have the equipment you desire.Kerri H.
Everything was great - excellent service.Edward S.
The interior truck box was dirty. The office recorded the fuel level at 9/16 tank, even though the fuel was below 1/2. The contract said "No Damage" even though the box had dents and scratches previously marked by a previous rental. PS. We rented this truck because the truck we reserved in Hot Springs Village was not available when promised and we had hired moving crew that were waiting!Randy R.
The original location, Westgate Security Storage in Hot Springs Village, AR didn't even have a truck that was CLOSE to what I needed - it was a 26' & we needed a 15'! We had to ask them to check other locations to see if a 15' was available. A 20' was at Good Life Storage. (BTW: I set up the rental Oct 7! I would definitely NOT recommend Westgate Security Storage!!!)ALBERT B.