Overall experience was horribleDan S.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Houston, TX 77036
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- 2.0 Average Customer Rating
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It's all good.Eugene K.
The equipment was dirty not maintained and rusted. As a matter of fact the rep that installed the hitch failed to tighten it well and it came loose while still in their lot he then stated it was rusty. That is not an excuse to me, if you equipment is not ready block it out on the web site. Ultimately I stopped at another location on Westpark where a area manager came out and corrected the issue and properly attached chains as well. The location which I rented at should be shut down its in a dark half abandoned warehouse with no clear markers I felt like it was a scam from start. Uhaul this reflects poolt on your brand! Fix the issue ASAP.john C.
When we got to Houston, we were told to call a certain number. We called several times and left messages, but never heard back. There was no one available at the location. We took videos and many photos in case we had to prove we had left the trailer at the correct place in good shape. I called back to Fargo and was told someone there would check into it and get back to me. That never happened. This entire process was totally unacceptable.Bonnie S.
There was no one at the pickup location, told me I needed to get my key out of the box. Seemed like he didn't even want to answer the phone, had to call multiple times. But I had a trailer as well. Finally got my key went back to get the trailer no one was there again. So I went and picked up the trailer from somewhere else. Also there was no gas at all in the truck. Gas light was on so I had to go straight to the gas station.Elizabeth A.