This was the worst experience I've had renting a truck. I made an online reservation for a truck and dolly pickup at 11:30 am on April 6th. Upon arrival at the designated location, it was locked and took 10 minutes just to find the address. After calling U-Haul, I was informed the pickup location had changed. Arriving at the new location, it turned out to be a local business, not an official U-Haul office, handling pickups. Here's where things went downhill: Wait Time: After waiting 15 minutes, I was told they didn't have the dolly I had specifically reserved online (2 dollies!). Misinformation: Despite my online reservation, the employee at the second location said they could provide dollies at a third U-Haul location. Policy Contradiction: Reaching the third location, I was informed it's against U-Haul policy to rent dollies without renting a truck (contradicting the information from location #2). This essentially meant the second location employee gave me inaccurate information. Forced Purchase: With no other options and a move in progress, I was forced to purchase a dolly for nearly $70. If a zero-star rating were possible, I would give it. This experience resulted in wasted time, frustration, and unnecessary expense.
Reza S
Westchase Resale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77077
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- 4.0 Average Customer Rating
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The
Kyabu MLocation was very poorly run. Equipment we ordered (dollies) didn’t come with our truck, which was not ideal for the movers we hired. Checkout added nearly an hour to our rental time
Nicole PI was charged $399 because i was unaware this was not my drop off location. I had the truck for 8 hours. i drove 120 miles on a 104 mile rental. My rental was $324. My total for the day was $723 for the day. 8 hours. 16 miles over my 104 mile limit. This location was the closest U Haul to my destination. I brought it back with 1/4 of a tank more than i was required. The employee should of let me know that i was at the wrong location. This feels like extortion. This was a horrible experience.
Ernest LTruck stop didn’t move at all i know i has the truck for 5 day which it was 20 a day Plus whatever happen to the truck is not my fault Still didn’t crank im not paying tow fee and recover fee like it was my fault i pay for the 5 day it been sitting there never move You can look at the mileage it gonna tell I barely drove it Be mindful it was park never move im not paying nothing that has no control off I will pay for 5 day i has it I told them it was park never was move so have a good day Any thing goes in collection i will dipute it
Denise S