Without any warning at all our pick up appt was changed to a mobile pick up Truck Share. We had no idea what to do and the pick up store was closed and the phone # provided on store front was not answered and text not returned. The wait time to speak to UHaul rep was 30 mins by phone. The whole pick up experience was awful and put us back an hour!
Victoria W
Stroudtech Solutions
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Innisfil, ON L9S1A8
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- 3.5 Average Customer Rating
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The truck I got was NOT safe to drive. The owner didn't show up till 9:45 am for us to pick up the truck, mean while pick-up is for 9 am. Had to call roadside to my home. Wasn't allowed to load truck till roadside got to home to check truck. Roadside finally got to home at 1:45 pm, he drove truck on side street only. Can back and said needs New pump of something but said "SHOULD make it to whitby from Barrie." Here's my number just incase you run into any problems cause I'm from Ajax. The damn truck shook, had serious vibration and the jolts and omg had to drive with 4 ways on as could not go over 30km, dashboard didn't light up n Turned off twice on the 400 highway. Called the roadside guy at 8pm to let hi. Know of the bigger issues of truck losing power. I was told if it happened again We would have to call for a tow. Now with that being said, we thought if we call a tow, we would have to unload truck and reload again. Totally insane. Finally got to Warden n Kingston road at 10:45 pm. Drop truck off to sit till April 13th to hit Whitby our final destination. Picked up truck stalled twice while starting up. Drove to Whitby with 4 ways on due to the unsafe issues. Finally unloaded and brought back to location at 515 Taunton in Oshawa. Once again had to call into Roadside to let them know about this unsafe truck to open another ticket. Mind you..Roadside knew on Monday April 8th and April 9th and April 13th. When speaking with the lady from Roadside My son was told that someone from head office will call me within 3 days and no money would be taken out of my account until this was closed. Well do believe it cost me $219.22 for rental of a unsafe 26 foot truck and when dropped off at location to see a email receipt of another $93.16 taken out of my bank account. Now I am beyond passed I call CS April 14th. Spoke to OMAR who was unprofessional. He told me he called John the manager from head office who was dealing with this matter 3 times but unfortunately he didn't answer. As I continued to speak with Omar the lies I kept catching him in, I had no choice to hang up. So now I sit back and wait for JOHN to call me. I have videos and pictures of this unsafe vehicle. Not only did Uhaul put my son at risk of driving this, but they put many others on that Highway 400 n highway 401 and the side streets to whitby at risk. I am totally disgusted!!!!! Been a nightmare from start to finished. Oh yes when picked up truck, the back of truck was opened n smelt like human pee. Was not inspected from the store pickup. In the many years I have used Uhaul this is my last. I will now hire movers.
Michael GI just wish that if I book a truck a month in advance, that is the truck I get at time of pickup. I always end up getting a larger truck than I need.
STEVENP DThe 6x12 enclosed trailer requires a tongue jack too heavy to be lifted by my back. Thanks
Shawn BI was really disappointed that there was no jack to help lift the trailer. The employee on site was not strong enough to lift it on his own, which left my elderly father having to do it. There was no mention of this when renting it.
Alex J