The facility was closed when I dropped off the truck just before 5:00 pm. This location was not the one originally selected when I made the reservation. The area, while adequate, was far from inviting. The larger problem, and the source of my dissatisfaction was the followng: he trucks have poor pulling/hauling capability and have such a poor ride that I was concerned for content damage even at slow speeds. You changed the drop off location from what was originally selected, changing the allowed mileage (which barely covers the distance traveled from pickup point to drop off). Your fuel policy is quite simply a problem. With no way of knowing how many gallons per mile the truck uses, the customer has the choice adding more fuel than needed, or stopping numerous times to add fuel and likely running out of allowed miles. There are several hidden fees that occur through the process of the online "specific information", reservation, to the final amount charged when the vehicle is picked up. I will be trying to avoid using your services in the future and looking for alternative solutions.
Lowell C
Hanners Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jackson, MO 63755
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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UHaul is the best.
Donald PYour app didn't work for drop off. You need to fix that.
John SThis location was absolutely the best. The people at Hanners were very helpful and helped us a lot. The truck did have a shattered mirror inside and some of our items were scratched. Once we realizes there was glass shards, we had to take the time to sweep and clean the inside of the truck.
Robert CThe u haul app and customer service SUCKS TERRIBLY
Lee k