The guy was so cool he worked with me so good he didn't do nothing but give the best service I've actually ever had when dealing with customer service best place hands downARLAND M.
Trailer Rental & Towing in Jacksonville, FL at Lubin Auto Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Jacksonville, FL 32205
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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I signed up for contactless pick up. This was impossible because the keys were inside the building.James C.
Lubin Auto Sales in Jacksonville was terrible. You should not do business with them. They had no idea how to process the truck return. They didn't check anything until their boss made them go to the truck and check the gas, mileage, and blankets. They could not provide a printed receipt. They had 4 trucks parked there or we'd never see the place. their personal cars blocked the driveway. Eventually them moved one so I could return the truck. I got it back a day early and they had no idea what to do. They said they hadn't done a check in for about a month and 3 of them spent 45 minutes trying to do it. In the end they put in the wrong mileage --- off by over 2300 miles (3000+ vs 780 driven). I only found this out hours later when I got the email receipt. I called them and they, they acknowledged the mistake and said they were out of the office but would fix and and call back. They did neither and I called them again .. still not action or call back. Finally I called Billy at the U Haul at Sudley road and explain the problem and total lack of service at Lubin. He said he'd look into it and get back to me. He called in an hour or so and fixed the problem and apologized the for the bad service at the drop-off. Total professional at Sudlley. Please reward Sudley and drop Lubin from your network.KEITHMALCOLM C.
Better early check in system, even in house the system would not originally except pictures of my Drivers LicenseTerrence L.
Don't do the self service!! I was on hold for an hour for a representative to tell me they can't do anything to help with correcting the mileage on the self service site!Zachary L.