Horrible customer service when it was time to pick up truck then does not want to give deposit back and is now charging fees worst company everAlexus M.
Trailer Rental & Towing in Jacksonville, FL at M&A Food Mart
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Jacksonville, FL 32209
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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I waited 40 mins from my pick up time. No communication at allNathaniel G.
Better service to the customerrobert Y.
Good peopleShanteria R.
The truck was driving like it was gone cut off. I believe it needs a tune up or somethingalneisa W.
Dangerous LocationROBERT B.
The uhaul was FILTHY and was also left on e I had to put gas in it to even drive it!NIKERIYA T.
On the other day I looked at my bank statement and it showed that they was drawing out $91.?? And then my daughter called me on the next day and say they was charging my card $3??.??, I go on there and I see $231.??. What the hell is going on. I sweep that truck, put the gas above where it was when we had gotten it, and I return it before the time, so why so damn much. This is a rip offCharlettia W.
This is the SCARIEST place I have ever been to rent from uhaul . Not a safe place to be. Trailer was full of trash and someone has been sleeping in it and it smelled of urine. I returned the trailer @ 4:30 pm the day before it was due back and I still don't have a email of my return yet. Dwayne KellyDwayne K.
Very accommodatingLori S.
Explain in complete detail, what exactly will be charged if you do so and so.Thaddeus H.
I drove past several other uhaul locations to get to this one that had several homeless people watching me return the truck. I was also charged additional to drive more miles past other spots. I shouldn't be charged to handle U-Haul's logistics.Nicholas O.
Shady, dropped off. Gas tank full, no problem. Get phone call 2 wks later from my credit card company. Someone From that store tried to charge the credit card that I had used to reserve it $767. Regional manager advised it was an honest mistake and had never happened before. Based on the reviews here and in Google It most definitely has. DO NOT USE THIS LOCATION.LISA T.
Area is pretty sketchy, but the people were super helpfulGeorge E.
Location was pitch black and unsafe. I did not take the trailer and you still charged me. Twice. I called and emailed and was told I would not be charged. This was a lie. Now I cant get anyone in the phone. Never again will I use Uhaul.Tamarin T.
I've used this location 3 times and every tome there was an issue. The owner/who ever rents the out the U-Haul is never there. When the time comes for pick up it takes them at least 2 hours before they respond for you to get the U-Haul. Now the last time that I rented from them they gave me a U-Haul on E and I brought it back on E now they're saying I owe $28 for gas and I never signed anything stating how much gas is in there. I am very dissatisfied and I will not be using this location again and I would not recommend this location to anyone.MICHELLE J.
I was charged two days when I only had the car trailer for 5 hours no receipt or anything will no longer use u haulTAYLOR M.
This was the worst experience ever they lied to me saying i was going to pay a flat fee of 79.80 they end up charging me 179.30. I was advised that they didn't charge for the mileage. I was told to come and get it from the Norwood location and drop it off there turns around I had to go on moncrief to a store where you have to stand outside to do business. I'm highly upset I was lied to and overcharged.deshauna R.
no contract was sign no gas in truck I was a driver to take truck to the person who rented the truckronald F.
The only reason I came here is because they have 24/7 uhaul rentals. The customer service is good but the man was not there when I got there and I had to come back. The area is so bad at night and it was so many people scraggling around the store it was a bit uncomfortable but the process was quick and easy.Tammi D.
It was very difficult to even locate the door to get inside and start the rental process. Had to be let in by a delivery guy that happened to be there at the same time. Additional information before hand would have been helpful.Daniel H.
Train the store attendee to handle the uhaul trucks, having to wait while he gets in contact with the person who handles your vital information and sending pictures of your id over their cell phones is extremely uncomfortable. Not to mention them having to run your card info over the phone. I wasted an hour there.Tuesdae F.
Tell them to work on there customer service. Speaking to people very rudeAlina H.
This was the worst experience ever.i will never rent from this place again....Rhamisha S.