The app that I downloaded did not provided a way to sign in therefore, I could not return the equipment using the app. This was very frustrating and time consuming. I had to call customer service to return the equipment. This was another inconvenience due to the twenty minute wait to speak to a customer representative. I tried a number of ways through the website to return the equipment to no avail. I find the website to be troublesome to navigate.
Terrance R
Gordon WC Auto Repair & Rental LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Augusta, GA 30906
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Someone who know how to work the computer the right way instead of me waiting on the my order to get the equipment in a timely manner
Jessica RNOTHING AT THIS LOCATION, THEY ARE EXCELLENT.
BRENDA BThere were a few hiccups with my experience at this location. The woman who was helping me was very polite and kind, and although we struggled to find the truck, and I was initially given the wrong key, I was patient and she was very professional and polite. When I went back in to get the correct key, she was being verbally berated by her boss for making mistakes. He was already cussing her out before I went back in, and didn’t stop as I went in to get the key. If that’s how he acted right in front of a customer, I would hate to see how his employees are treated when there is nobody around. I didn’t say anything to him, because honestly in the moment I was scared of him, even though I should’ve. Definitely a toxic work environment for her, and he definitely scared off at least one customer. The only reason I’d go back to this location is to say something about his behavior to him personally.
Jensen MThis location was great, the customer service was excellent. The truck wasn’t clean but he did take care of making it better
Denise C