Awful pick up experience. App doesn't work. Charged $50+ for gas even though I put $5 worth in to cover the 8 miles I drove so clearly there's a scam to enter the wrong fuel level which I couldn't verify before picking up the truck and as I was forced to wait over 30 minutes to get the truck, I was late and didn't think to check. U Haul is awful overall, not specific to this locationRussell F.
(U-Haul Neighborhood Dealer)
Jersey City, NJ 07306
- Mon–Fri8 am–5 pm
- Saturday8 am–2 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Jersey City, NJ 07306
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- 4.0 Average Customer Rating
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Great serviceTinaya B.
No comments for the pickup location; however U-Haul switched my pickup location without notifying me which delayed my pickup and having me to go to two separate locations. This is the second time that has happened to me and not happy about itrebecca S.
The gaz you said was 3/8 is wrong he was 1/4 and when I dropped the Van I put more gaz Thant what you give meSalim B.
I gave it a poor rating because I was supposed to pick the truck up in Madison, NJ. However, the day before my move I received a text telling me my truck would now be in Jersey City, about an hour from where I live. Moving is stressful enough but now I had to contend with going quite a bit out of my way to get the truck so that I would be ready for an early morning move. One would think that U-Haul would try to help customers by finding a way to reroute a truck to the agreed upon pickup location. However, the rep I spoke to on the phone could only tell me that the original truck forMadison was in the shop.Mike D.