Location was convenient. The app experience was extremely poor and confusing. My pick-up was for 7:30 am, I got a text at 7:40 am saying that the equipment was not available. Luckily the extremely nice BP shop guy who was texting his boss about the van was such a good person!Thomas C.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Jersey City, NJ 07310
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Van was smelling like someone took a piss last night there.Shrawan K.
The website to pick up wasn't working, wouldn't load online pick up, attendant at location also could not get it to load, when it finally did the camera to upload disputed damage would not work.nobody seemed to care.Susan N.
Got overcharged by $150 due to poor recordkeeping by this location (or fraud, but I'll be charitable)Christopher A.
When I got the van to my apartment, I loaded it, and the "Check Engine" light came on.I had to take the van back to the U-haul hub, change vans and unload and reload my stuff. Luckily there wasn't anything really heavy: Even though I asked to rent a dolly, the operator told me that they never have them at that location. He was nice enough and had no problem exchanging the vans. HOWEVER, I did fill up the 1st van with gas, and then had to fill up the 2nd one, too, and U-HAUL HAS NOT REIMBURSED ME! That has been the most infuriating aspect of the transaction. Other than that, it was a decent exchange.janet P.