I didn't care for everything to be done over email. I'm seeing the estimate sheet, the contract, the pre-check damage report form, all today...after the fact. Nothing was said that any docs were being sent over email; actually very little was said until I returned the rental. Would I rent from here again? I'm not sure. And if I referred a friend, I'd caution them as to what I experienced so they'll know what to expect.Bernadette K.
Trailer Rental & Towing in Kailua, HI at Cubaires LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Kailua, HI 96734
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Uhaul 9 ft van was new and clean. Service was good and the representative friendly and informative. Easy check in and check out. Great location as I live with in 1 mile. Will do rent again.Alexander A.
I arrived to drop of the Uhaul I had rented at 7am, which is the same time the store opens. I waited 10 minutes before the worker showed up peeling into the parking lot throwing his van in park. He looked pissed that I was there waiting for him and had no personality at all. No customer service at all... rude... dirty... I should've listened to the Yelp reviews!Alex G.
Convenient and great! Love that I don't have to drive to town and back to Kailua.Jene S.
very easyVINCENT R.
Kai and Jeremy was really fast in checking me in and out of my rental. Just wish didnt have all the damages cause by other rental people.DANIEL S.
I have not had a recent uhaul experience.Sebastion U.
Friendly staff and very professional.Lisa S.
We are an older couple and rented a pickup truck manually, not online pickup and drop off. The gentleman manning the shop was friendly and helpful and everything went very smoothly. We appreciated the convenience and efficiency.Wayne S.
Friendly service.Steven D.
Staff was very polite and helpful. Bravo Zulu ðŸ¤™ðŸ¼ðŸ™ðŸ¼Edgar G.
Everything went very smooth. Great customer service.Robert K.
I didn't get to review the contract before checking out. I was charged $10 for a Collision Damage Waiver that I don't need as the rental is covered under my auto insurance. There was also broken glass all over the inside of the cargo area of the van where is looks like it wasn't properly cleaned between rentals.Michael W.
Because you no longer print contracts for the customer, I suggest you review the mileage with the customer during the check=in process, and then let them know they'll need to confirm the mileage once inside the vehicle. Prep the customer for what to expect. The communication at this location could be improved.JOHN S.
Jeremy was really friendlyFREDERRICK B.
Customer service was super Duper awesome! The man who checked me in and the woman who checked me out we're both super nice and efficient. The quality of customer service there really stood out. Thank you!!!!Victoria A.
The online reservation process and pick up were excellent and would rate 5 stars. The person that took in the return was rude and told me I was a â€œcry babyâ€ when I questioned the amount he wanted to charge me which did not match my contract! The return was a horrible customer service experience!Marc P.
I don't remember asking for insurance, but I was charged for it. I don't know if that was decided by the clerk or what, but I explicitly remember not checking the insurance option and being told that I would have to pay out of pocket for any damage. Regardless, the truck was relatively clean; the truck portion had some dirt, dry grass, and a puzzle piece though the instructions say that the truck should be swept prior to returning. The cab was clean and neat. The vehicle had some slight handling issues, and the brakes would kick back on your as if ABS was actuacting under little to know brake load. The check out and in process was simple and quick, but didn't involve any turnover inspections. The online reservation was quick and easy to understand. Overall, I would use this location again, but would prefer it if the trucks were inspected properly upon issue and return and were better cared for.Nathan T.
Nothing, service was excellent overallAndrew C.
Great serviceKeith M.
The vehicle was wonderful, clean and awesome to drive. I'll definitely use there service again. Thank you so much for making my move easier.Coleen S.
Ease of reservation, courtesy of staff, cleanliness of vehicle, everything was superb. n Thanks.Peter O.
Truck was in great condition.....the gentleman that helped me was very professional and friendly.....I'd definitely recommend the Enchanted Lakes Uhaul location!!Chris S.
I spent time looking for the side mirror switches before I finally realized they were manual only. There could be a sticker for that. Drove fine no probs.Mark S.
EXCELLENT SERVICE, accommodating, helpful, friendly! Will return to this U Haul and highly recommend! Mahalo! KÅ«laniÄkeashari M.