Was a breeze to drop off, very nice ladies 10 out of 10
Joshua L
Saums Road Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Katy, TX 77449
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Clean, neat, understanding and efficient.
Theodore SWe had no problems with the location but we did have problems getting the truck. I had initially reserved the truck for a different location and then I received a call saying that they would offer a discount if I could pick up at a different location, which was not a problem. She had mentioned that I could pick the truck up early if I wanted using the afterhours pick up at the new location. We logged in to our account and were unable to gain access to the keys. We initially talked to one gal and she saw a problem so she transferred us to someone else and this is where things went south. This lady had no patience for what we were saying even telling me that I was reading the information wrong. She was very condescending and scoffed at most of what we had to say. She eventually acknowledged that we were at the correct location and 30 minutes later, we were able to proceed. BUT, we had no idea that we needed to supply phone numbers of 2 different people to be contacted to verify operation. Had we known this, we could have prepared some people to be expecting calls....at 11pm. We eventually hung up on the representative and came back the next morning. We were in and out in less than 10 minutes. (No discount was ever given)
Mark PThis has to be the best experience I have ever had with the customer service at the facility. It was a little haunting with the app trying to do the mobile rental. But the employees at the actual facility are top tier and very nice and helpful. I would definitely recommend them to anyone
Charles BThe storage location is, at the time of this writing, under improvements. So finding the office was a little confusing, but once i did come in contact with the associate, she was apologetic for the confusion and did everything she could to make my drop-off as easy as possible. She disconnected the trailer with a friendly demeanor and smile on her face. She even made suggestions on how i could make my future drop offs easier with their location. I asked if she needed help moving the trailer to a parked postion and she happily said "not at all, i got it!" Now that is service with a smile!
Mark R