Website to turn in trucks was not working with my phone. They checked in my truck on Monday morning when they got in which is fine but someone needs to make that website easier to use or have some help.ANGELA B.
Trailer Rental & Towing in Kerrville, TX at True Master
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Kerrville, TX 78028
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Drop off service was greatNazareno M.
Reserve online for quicker pickup. Great serviceJOSE R.
They were closed on Sunday when the truck was returned. They issued the receipt in a timely manner.Elzabeth S.
The site was closed so we just followed the instructions posted and documented the drop off.Olga C.
The gentleman who helped me was very nice and efficient. I have no suggestions for improvement because entire process was perfect. I will definitely use this location next time I need a UHaul.David S.
great service, friendly, best place in town.RONALD W.
Discounts on first time users. It would've been nice. I had a great experience with uhaul on my first time. Thank youJOSEPH F.
Friendly service.Forrest C.
Outstanding customer service. Had everything I needed in addition to the truck rental. I have not one negative comment about this site. Super Impressed!Louis V.
Kelly and Ed have always treated us well during our multiple moves to this area over the past year. Good job!RICK T.
The storage company where I took my load (Another Closet) did not accept one-way trailers but the manager checked and found a location that did, wrote the address and phone number down for us. True Master took great care of us...we were in and out in 10 minutes!SUZANNE F.
Kelly and Ed have been very good to us for multiple one-way returns over the past year or so. When we had a few issues and questions to address, they guided us to get them successfully resolved. The area manager, Kevin, promptly and professionally responded to help meet our needs and concerns. Thank you!Rick T.
The agent could have been friendlierJOSEPH L.
I thought the service was good. The worker was very friendly and helpful.ALONZA Y.
Service was excellent. Ed was most accommodating and kind, just what I needed during a stressful situation!!EFFIE A.
Well, it would be costly. But, be open on Sundays.ALONZA Y.
Extremely rude employee. I rented a 15' truck ... upon paying for the truck the employee pointed to the truck and tilde me â€œ there it is, bring it back clean or U Haul will charge you $109 to clean itâ€ He didn't walk me to the truck to look it over or explain a thing to me. I am a single 69 year old woman. When I came back the next morning to get the tow dolly hooked up the same employee told me that U Haul doesn't install tow dollies because it's a liability!! I was beside myself with this man. I had to call my disabled brother to come and help me. This is totally unacceptable behavior!! I have so much more to type but it's very upsetting for me. My son worked for U Haul in Houston for ten years as a mechanic! John Quinn He told me this is not U Hauls policy. The employee refused to wear a mask because it's his right to not and he is vaccinated!!! Over all, this is the worst service !!! Kerrville Texas to California... a very far trip to worry about my car on the tow dolly.VICKI J.
The people and store was great. But Uhaul screwed me over. They sent me 60 miles out of my way to drop off the truck. I toke the truck to the closet uhaul to me because that's where I should have been able to drop it off at. No one there to check it in so I drive 35 miles to the next closest uhaul. They would not accept the truck, told me I had to take it back to where I just came from. Got about half way sack and got a call from the first place I went to and was told I could not bring it there that I had to take it to a uhaul dealer way out on the fare side of town that's 40 miles from me. This dealership was 60 miles from my home. Come to find out they heeded the truck for a rental that afternoon. It's not my job to deliver there trucks that fare from my home when there's dealership closer to me. That was 120 miles round trip I had to put on my car to have someone pick me up. The only good bing that came out of this trip was where I picked up the truck, they did not have the size truck I reserved and got a largest truck at the smaller truck price.Cecil H.
Great helpful and friendly staff. Very easy to get the rental set, get in, out of the location and return. Love to do business with them.THOMAS M.
The gentleman that helped me was very nice and cordial. Ive never rented a trailer before and he made what a nerve racking experience turn into a problem at all event. He was great.JESSICA MARIE F.
These folks were helpful, kind,polite and courteous. I would highly recommend them to anyone.HOPKINS T.
Everything worked out great.ronald J.
The people at the location were super nice and I would recommend them in a heartbeat. The 15' truck that I rented was past its expiration date, though. The heater came on on the floorboard when you turned on the ac causing an unholy mix of hot legs and cold arms. The steering needed repairs as well as the slightest bump in the road sent you reeling into the oncoming lane.SHAWN B.
Do paperwork right. They put they truck had 3/4 of gas and it was the line below. When I got in the truck I noticed and took a picture to show him when I can back. I stopped and put in the 3 gallons I used and he try to make me pay 20 extra because his PAPERWORK said 3/4. He said you used 3 gallons and I said I put in $10 which was the 3 gallons so I had to take the truck AGAIN to put more gas or I was being charged 20 extra dollars .CHRISTINA C.