Immediately upon arrival, Devin was very helpful and professional with my reservation. It was a quick process and I'm most appreciative of the fact that Devin attached the trailer to my vehicle as well. Both Devin and Bobby assisted with the attachment. I will definitely use this location in the future.Stephanie D.
Trailer Rental & Towing in Kyle, TX at AR&W Truck & Trailer Repair
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Kyle, TX 78640
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Jaime was very prompt and efficient! I was on my way rather quickly.Andy S.
I wouldn't change anything, this location provides excellent service.juan V.
Very friendly and helpful staff. Zero issues.Steven H.
Quick friendly serviceKasie S.
The young lady who assisted me was very helpful, courteous, and friendly. Great service!BRANDON V.
The young lady there was very friendly and helpful.Arnoldo E.
Started off at another location 10 miles away and wasted an hour trying to pick the truck up because the mobile check in service was not working. Staff was nice over the phone, but couldnt resolve issue even though I was parked right in front of the truck. Sent me to another location 10 miles away. The mobile check in was horrendous!nathan W.
The staff was very helpful.brian M.
I have an idea that would be beneficial for families moving across the country. I actually came up with this idea when I was looking for a rental truck. My idea is a full size quad cab moving truck. No one has one and uhaul could be the first. It would have saved us money because we could have towed one car and put the family of 5 in the cab. I think it is a great idea. If you want to talk about this further I am available at 623-824-5360 or email@example.com. I also think the cab noise is too high but that maybe due to the size of the engines. Positioning of the gas pedal was very awkward.Donald K.
I had called to let them know I was in route. When I arrived, doors were locked.(4:00) The mechanic from the shared business location did the computerized check in while being walked through the process by another person via phone. I did my own retrieval of dolly, was shorted blankets due to inventory and later directed to drive to another location 30 miles from my home to get the balance. Other customers waiting were growing tired of their wait. I had to used process of elimination to find which truck fit me key. I felt bad for the mechanic. I'm hopeful that the person was taken away for a valid reason, as they did not mentioned not being there when I called in for directions about 5 minutes out. I have rented from U-haul many a time. You tend to get good, bad and terrible service from any given location. I understand that. My concern is in a well maintained vehicle that will get me safely to my destination. This I have always had great luck with. As for people...well, you really can't change behavior for them.Jeffery F.
The back lights fell off the trailer! We didn't know, of course, until we got to the broken down vehicle and went to hook it up. One light was completely gone and the other was hanging out by a wire! If this had been properly attached to the tow, this would not have happened.Kristina S.
This location was perfect.Albert H.
A little difficult to spot from hwy , Need better signage due to it set back on a road from a frontage rd. Other wise didnt take long to return trailer and the young lady did her job very well and was very pleasant through out .Barry H.
They failed to check in all items. I still get calls asking where item is. They failed to complete the task and has come back on me. Very troubling.Richard L.
I had a poor experience with U Haul. I would not recommend U Haul to anyone I cared about. At the drop off, no one was around to help, No instructions posted. There was a key box behind gate hidden be a truck. The people there were to busy working on old bus to talk to me.Richard L.
Condition of trailer - not bad, but the lift strap on the door was sliced almost in two. Did not cause me a problem, but since they appeared to have numerous available trailers of the same size, it seems that this unit should have been held for repair and another used to put on the road. Service - it took an unacceptably long time to simply get me on the road with a pre-reserved trailer (I did not "check in" on-line in advance). The attendant just didn't seem to be focused on getting things done quickly, although she did handle it capably and was reasonably pleasant. When I called the number on the contract after hours about how to return the unit, I was GRUFFLY(!) told to find another location that took after hour returns despite having been told when I picked it up that I could return it any time during the weekend or early Monday morning. None of this caused me any real problem, but I was in a hurry when I picked it up and the overall sense of trying to make a customer happy was sadly lacking. I'd use this location only as a last resort in the future.Roland B.
Tire Tiedown strap had been cut and shortened, Had to deflate tires to use trailerDrew S.
Friendly serviceAnthony R.
I would definitely recommend it to anyone who is interested in moving. Great job.Daniel M.
Great Customer Service. Will use them again.Nelida E.
People were rude did not even ask me if I needed help had to grap a guy who I thought was a employee after he advised me that the person who handles uhaul rentals would not be there until 9:00 am directed me to another person who just let me stand there had to tell her â€œcan you help me?â€ She did not even take her face off her computer to look up at me for a response!! Gave me 2 sheets of paper not even in a uhaul sleeve! Walk out saying to myself â€œNEVER AGAIN!!!!â€Ricardo B.
Excellent professional personable presentation by service representative. Knowledgeable individual meeting and exceeding customer expectations. No improvements noted and equipment was clean.Victor R.
Everything was perfectRyan F.
Ensure someone is there to help unhook the trailer. Had to unhook it myself. Those of us with a bad back or other physical ailments could cause further bodily harm to ourselves. No one even came out of the office. Could have hurt myself and would have been laying there with no one in sight for help.Donald B.