I about walked out a number of times. I really needed the truck and so I kept going. It all started the night before when I called for directions and they could not tell me where they were due to a language barrier. When I got there the next morning, I handed them my driver's license and they asked me for another ID because they told me that that one would not work. I reserved the truck under Ed and my name is Edward. After going around a number of times about my ID and my name the next problem was the price. He kept pointing to the screen for a number of things because he could not tell me what they were. He pointed to the price and tried telling me that I needed to pay him over $300. When I asked why, he just kept pointing and insisting. He made another phone call and finally asked if I had a card on file, yes I did. He then came up with about $221, this time I could see on the screen that it was the $173 plus insurance and taxes, I was ok with that. He had me sign the contract and he then gave me some keys like I was done. I asked him how much gas I needed to put in and he just kept looking confused and saying gas. I asked for paperwork and he seemed confused that I needed paperwork, he printed me a copy and I left. My van was not running well at this point and I needed to rent a car dolly. I went to the location on Millard Ave in Omaha and the two men there not only got my set up with a dolly, but also explained all of my questions with the truck. I would be very hesitant to go back to the LaVista location. I would happily go back to the Millard Ave location.Ed L.
Food & Fuels R Us
(U-Haul Neighborhood Dealer)
La Vista, NE 68128
- Mon–Sat6:30 am–11 pm
- Sunday7:30 am–10 pm
- 24 hour customer return
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One-Way and In-Town® Rentals in La Vista, NE 68128
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- 3.0 Average Customer Rating
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They added insurance and didn't even ask me if I wanted it. Also they didn't have the pads and dolly I reserved. I asked if they took it off and they were like yeah, yeah. They didn't understand English very well, I checked my receipt and noticed it was more than my original reservation for the cost. So asked at the Stony Brook location where I was picking up the other items why it cost more without the additional items than my original reservation and they said it had insurance on it. I don't mind going to another location because the original location doesn't have the truck, but I want to be able to get everything I reserved at one location for the original quoted price.kameron B.
Attempted to charge additional $55.00 above my rental agreement.Would not correct the additional charge. Had to contact the main office to get manner taken care of. Would Not recommend dealer with drop off location. Very rude..Donald B.
The worker spoke very little English, if any at all making the pickup process confusing.Kevin B.
All workers there hardly spoke English. I was asked to wait 15 min because the only worker that new how to do the uhaul return was out running errands. I felt very uncomfortable here.Amber S.