Nobody was there when I picked up at my designated time then I had to call and change my pickup to on my phone and then the app glitched and wouldn’t scan my license. Nothing to do with the location but U-Haul in general is a rip off and I will not be renting again. I would’ve saved money just using my truck and making trips. They charged me an extra $50 for going 1 mile outside my mileage then charged me $30 for it not being directly on 3/8ths gas and charged me $50 for them having to put gas in it. When I picked up I had to put gas in it to make it to my destination and it was $50 to fill it. So they charged me $80 for half an 8th of gas. First and worst experience ever.
Mariah Burnett
Lake Placid Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Placid, NY 12946
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Customer Reviews
- 4.0 Average Customer Rating
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Not all the lights worked on the trailer, wiring was hanging low on the trailer. Trailer was covered in road dirt/salt so a full inspection could not be completed.
Jonathan SpaethArea wasn’t plowed well. Had to drive between 2 storage units and the truck was getting stuck in iced slush that hadn’t been cleared. The parking was not easy and ended up having to leave uhaul parked off the side near another truck.
Matthew CulverwellThe check in and check out process is ridiculous Did everything as your supposed to and nothing worked I believe the system needs an overhaul three times I had to put in drivers license information and scan the license
Melissa MitchellI really didn't want a box truck. I had only wanted the pick up or the van. But I also understand that it is not always something they can control. Over all I am happy with the service
Christopher Andersen