Trailer Rental & Towing in Largo, FL at Largo Chevron

Had it back 2 hours early ----Nobody to record my early return at 2:35 PM

Drop off was gas station. Employee wanted me to park truck. When I asked him to instead he seemed miffed. I didn't want liability of hitting anything on his lot. Check out process very slow even though very little customers at time. I had to ask for receipt. While OK, I would never go there to rent a truck when other locations much better.

Ensure ALL employees know how to use the system. I placed a reservation, in person, received confirmation from U-haul but tow bar was not included. I went back, in person, to confirm the information, the employee couldn't find the reservation so created another one. I received a call from U-Haul asking "did I need 2 trucks?" I told him "No" so was able to correct the reservation. When I picked up the truck and asked the station to hold the trailer for a few days as I had to complete loading the truck and also needed the use of my car. I paid in full for the whole order at the time including the tow trailer. When I went in to pick up the trailer they wanted to charge me for the trailer, again. I told them I had already paid in full, but, again they could not find my order on the system. Thank goodness they did have the paperwork still in house. One thing that went Well, was after a long wait for assistance, a couple of employees came to help attach the trailer and connect the car. I would recommend this location if the employees were better informed in the use of the U-Haul system.

The location was dirty and personnel completely unprofessional! The transport trailer was in horrible condition. I had to tighten the lug nuts and the tires had nails in them. When I called U-Haul about the situation they just blew it off. Said if you break down we’ll send personnel to you. Trailer was a complete POS and service was horrible! Will never do business with uhaul again!

Not a thing. The people who checked me in even gave me a ride back to 1150 8th Ave, Largo, rather than calling me a cab. Excellent attitude all around.

The person running the rental was over 30 minutes late without an apology. Our time must not have been important

They were very accommodating.

There was confusion on site. I made arrangements for mobile pickup at 8am. There was an issue with the remote box access. I spoke to clerk at chevron and she was afraid to call owner due to his not wanting calls before 10am. She said I would have to wait 2 hours until she would call him. When I finally got the box accessed the key was not inside. I went back into the chevron and same clerk said “it is always like this when people order on line. We never know about the truck order”. Another store clerk saw the truck key inside the store and was ready to give to me but the first clerk said “no” and that I would have to wait for the store owner to come in (another hour and a half later from my reservation time). I asked her to please call the owner to release my key and she refused. Finally, another clerk called and my key was released. This store seems to have confusion on the procedure for mobile pick up and the clerks are not trained properly to handle. Due to this inactivity by the clerk I was late in my work for the day and behind schedule.

The manager saved my day. The movers that I had arranged to move an elderly veteran did not show. I really had doubts that I could find a truck on such short notice. This man was an angel! My heartfelt thanks to him and Uhaul.

The employees were rude and were speaking a different language and obviously talking about me and my rental return. Then, they demanded that I wash the outside of the truck that was somewhat dirty when I picked it up. They need some training in customer service in my opinion.

The person that waited on me was very rude. He said his name was Bob. He didn't greet me when I walked into the store and acted like I was a bother the whole time. He barely said anything to me and never smiled at all. He waited on me then proceeded to wait on other customers while I was waiting to get the vehicle returned (while being on my lunch break). He even told one customer that he had to go outside to "deal" with me. Very unprofessional. I wouldn't have him working the gas station let along the U-Haul business. I will never use this facility again!

It is more of a food mart/gas station. did not notice U-Haul signage or U-Haul equipment, I had to go inside and ask if I was at the right place.

Wash the truck. Clean the windshield inside and out. Needs new wipers.

The service was really bad, I always rent from UHAUL but I have never experiences such a bad service. This is my first time dealing with the chevron location and I am definitely sure it will be my last. I got over charged with miles and gas. Unbelievable people and dishonest.

Clean the vehicle. The box was O.K., but the cab had the recipts from two previous rentals in it, and it was dirty and sticky.

Truck was not available where I reserved one. Had to come here. Truck was late getting there and took another 45 minutes to process and check out. Was told I was able to return to the other location and I wasn't. I was told upon returning it to the other location that this one owned the truck and I'd be charged double. So I had to drive even more and fight for a credit for the additional mileage that I had not planned on. Truck was dirty and reaked of smoke

bad service

The u-haul associate that handled the transaction was very professional & competent

The return was well handled. he location was also close to our storage unit and home.

My complaint is more with the whole way that my reservation was handled. I understand that anything is really reserved until they called you the day before but the way everything was handled was very bad. I made a reservation for a Van and a location in Tampa. I was coming to town and wanted something closer to the airport. When I got called to confirm, I was told not only I would not have the van, the location was far. They told me that location was the only one that had a truck available and that it was not even the Van. I asked if no locations closer to Largo or Tampa had had a van, I was told that even though they had the van available they will not give it to me because they want to leave the van for in-town rentals. If this was true, why have it available for one-way trip anyways? They should remove it, like the pick-ups. They moved my location 3 times after that until I was assigned this location and a 10' truck, not the van. When I arrived at the location, only my reservation number was there, all the drop-off info and everything that already entered online was gone. The poor guy who was helping me was also in charge of a Gas station. It took him almost 45min to give my truck + dolly. Even the drop-off was changed, but at that point, I just wanted to have something to move my things. While I was waiting for my truck, another location called that they were waiting for me for my reservation. I had to reservations at the same time for some reason, even though the last email I got was with this location. Again, this complaint is more about the whole situation not only this particular location