Make sure when scheduled for pick up that the correct person is there. The man there didn't know anything about it so had to make phone calls in order to pick upClair S.
Trailer Rental & Towing in Leesburg, VA at Valero Route 15
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Leesburg, VA 20176
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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a little awkward in that uhaul office was closed and gas station owner just wrote down info on back of receipt, but turned out perfectly!ROBERT T.
There was only one employee at the site, the gas station cashier, too busy to help with attaching the trailer, and only very limited moving supplies.PAUL R.
I guess this is a satellite location but the guy there was not helpful at all. He just told me where to drop it - didn't offer to help unhook it (didn't even come out to inspect it) and then I had a wait for him to finish his cigarette inventory before he'd check me out. I would NOT go back there.Randolph F.
My experience was indeed horrible with them. I regret it to the fullest!!!!!!!LATRICHIA H.
This location is a gas station on the side of a busy two-lane highway. I dropped off the trailer and went inside to talk to someone. They barely even talked to me, didn't check the equipment, said it would be checked in later. At least it was a quick drop-off, since I had already driven 45 minutes from my home, which has several U-haul vendors nearby. My irritation resides mostly with U-haul for forcing me to go so far out of my way to drop off the trailer. Very inconvenient when we already had so much going on with a cross-country move.Elizabeth Osier M.
Not a thing. Very good experience.john K.
Great customer service! Great location!Bernard G.
Tire had a gash which I took a picture of. The chains were missing the rubber locking tabs. The worker in the gas station over charged me and when I asked why the amount was more he replied with â€œ YOU CAN CANCELâ€ . Owner tried to charge $50.00 to help back the truck to the trailer. Not hook it up but just to help guide the truck back to the center of ball. What a joke Uhaul you can do better!Michael H.
Never met any or talked to any u haul associate. Wasn't enough parking spots for uhaul accessories. Had to park it in gravel beside location.Mykayla S.
didnt need to go inside.Greg R.
The person who checked me out was helpful in other ways but did not mention that by changing my drop off location which was only about 10 minutes away would more than double the cost of my rental (wen't from ~$32 to ~$72 before taxes, insurance, fees).Benjamin W.
The Valero Route 15 location is the most convenient location for us. The employees there were very nice; but, there was only one person at the convenient store and he was not able to leave the store to come outside to help me. He had to call someone else to come to the location to help me get the trailer off of my truck. It was a 10-15 minute wait, but they did take care of what we needed.Trudy G.
Need check in personnel during regular business hoursHarry L.
Probably make sure everyone that works there actually knows how to do U-Haul check-ins. I do NOT blame the employees, i blame whoever is in charge of training them. They were as helpful as they possibly could be in this situation.Caleb L.
picked the truck up with 3/8 tank of gas and they billed me because it was not full dropped it off.Eric H.
The only reason I would consider this location again is the physical location being close to the house. The return date is wrong, I returned it around 7:30pm on Thursday, January 2nd. I would suggest having this location provide some form of written receipt for returns...Eric W.
The person doing the rentals look like he worked at the store, not a U-Haul employee. So it's not surprising he didn't know anything about the drop off location, which was important because the receipt I got from him had just a phone number to call when I was ready to drop off the U-Haul. later, I got a text from you guys, telling me to drop off the truck at a location that was over an hour out of my way from where my end location was! Good thing my husband thought to call in to ask if we could drop it off at a closer location in Strasburg, Virginia.!Colleen D.
Great equipment and good service.Julia T.
We rented here after a much closer moving company overbooked and left us with no truck. The mileage to/from the pickup/drop-off point was 3-4 times that of the mileage we actually used to move our stuff. This alone inflated the bill nearly 50%. There should be some allowance for this.craig P.
Very good truck. Knowledgeable and friendly rental agent Pickup and drop off were a breeze. Lot is large to maneuver and park easily. Location is a gas/convenience store, too!richard T.
Dropped off before closing time according to website. Uhaul person already left for the day. Poor cell service at location, so I couldn't use the online drop off. Gentleman working gas station told me just drop it and the uhaul guy will check next morning. I dropped off trailer in designated area and 2 weeks later received a phone call from uhaul looking for trailer. 2 weeks! First, why would it take 2 weeks if they thought they had A MISSING trailer? Secondly, we did drop the trailer off, so the uhaul guy at the gas station clearly never checked it in. So what does he even do at work all day?alfred L.
Fast checkout process. No issues or difficulties. Trailer was clean.Dave D.
First for all customer service was terrible no one ever came outside to hook the trailer up or to inspect if I had the trailer on the vehicle correctly first for all customer service was terrible no one ever came outside to hook the trailer up or to inspect if I had the trailer on the vehicle correctly. But that wasn't the biggest part the trailer lights did not work and I was traveling 100 miles in the dark with no tail lights. I was pulled over two time luckily the officers were understanding.Jahvonne R.