There were no lights at the location and the name wasn't correctNatalie A.
Leetonia Shell Mart
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Leetonia, OH 44431
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- 2.5 Average Customer Rating
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We arrived at our appointment time, 4pm. The business should have been open, but wasn't. We waited a while, called the business, no answer. Door locked. Tried to check in online, no signal. Checked truck, no blankets or dollies. About 15 past, we went to a signal and called UHaul. They couldn't get the store OR THE AREA MANAGER. We finally went back to the store and the guy was there and it was open. Claimed he was in the bathroom, but that was a lie because his car was there now. He was gone. Nervous, odd, sketchy as heck, defensive, incompetent. Not suitable to represent your company.Lisa C.
The guy at the rental place was beyond amazing. Friendly, helpful. But I rented a 10' truck. It wouldn't start. When he finally called his son I was told there was a 15 min anti theft feature. We waiting 15 min. It still didn't work. So the only other option was a 20'. The process of getting the uhaul was over an hour. The big truck started, but drove horribly. Pulling to the right the whole time. When trying to get it in the provided space to pick up my furniture, it didn't fit. So we had to go thru the grass. Where it got stuck because it was so heavy. I called gal who said it would be $400 to get it out. I am a single mom and not working I spent the last of my money getting the uhaul to pick up the free furniture I was given. I have never rented a uhaul before but after this experience and the horrible customer service I received (the truck I rented would have fit) given a truck that was too big cost me $150 extra. And isn't there a guarantee they have your truck? Because they didn't.Jamie A.
Didn't want to go here to begin with. Had no choice. My 40 dollar reservation immediately became over 70. Whatever, I didn't make a fuss about it. Well, after the fact, they lied about how much gas was in the vehicle before I received it. 50 mile indicator came on before I even got out of Leetonia. I drove 19 miles TOTAL. One trip. Put 20 in the tank, that's 6.2 gallons. Claimed it had less upon return than when I took it. For that to be true, the truck would have to average 3 mpg. And if that's the case? Get better trucks. Now U-Haul wants another 100 dollars for the alleged 4 gallons to balance it out. Which they absolutely will not be getting. Just out of principal. Because all-together, that would mean the truck now averages 1.9 mpg. And I'm not an idiot. :)Eric A.
They never closed out my contract. Said he had family emergency the next day when I went back and asked why.Tony S.