I didn't want to give this location a poor review, because they got most everything right. HOWEVER, we requested a furniture dolly for the move, which was not left in the truck for our after-hours pickup. The whole reason we chose to move the pieces of furniture on that day was because we had enough help to move a piano, for which we needed a furniture dolly. We called the towing company number, and the woman on the phone said that no one was around to look for the dolly. BY THE GRACE OF GOD, one of the tow truck drivers just happened to be stopping by the office while we were on the phone with Uhaul and the towing company trying to track down a dolly. He was very friendly and brought us the dolly from inside the (locked) business. So overall, mostly positive, but I hope the business owners pay more attention to the equipment rentals for future after-hours customers!Andrew S.
Trailer Rental & Towing in Leonardtown, MD at Southern Maryland Towing
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Leonardtown, MD 20650
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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If they are renting from this exact location nothing needs to be done! Everything was awesome!Diron W.
This facility is very close to my house so it is preferred. I checked in online hoping to speed up the process as advertised but still had to wait 15 minutes to get my trailerTHOMAS H.
Personnel did not know how to hook up equipment. Lights were out, and I had to take the equipment to another location for repairs. I had to repeat the process at the location even though I reserved the equipment online.Leonard C.
Mobile check in does not workRachel H.
Have the app be working correctly. And have the correct equipment that I orderedMICHELLE D.
The folks here are very helpful. Even added air to one of my truck tires for me.Samuel L.
No problems with the local agent. They are very small and only have a few trailers. Just happened to have what I needed. They were very easy to deal with. ---- Only issues I had was with contacting the U-Haul company. Very Very long wait on the phone every time I called them. Called to ask why tax was applied to insurance cost, and why the rate was 8% when the sales tax rate here in Md is only 6%... The lady who finally answered did not know, put me on hold to ask a supervisor I guess. After more than a half hour, I was still holding... I finally hung up and gave up on getting an answer..... If possible, I will never go U-Haul again... Not because of the local agent, but because of the sorry phone service....David B.
Towing lot - had plenty of space for a drop off. No supplies here. Girl at the desk was very nice and helpful. Weird curb out front at Y shaped intersection could be tough to negotiate in heavy traffic, but you can go up into next lot entrance (Dollar General) and pass down through to the drop off lot. Check out satellite view on maps.Paul F.
Workers did not even come outside to assist in putting trailer on and the trailer lights did not work.Katy R.
I had the truck reserved for 8:30. When I got there and pulled up the app, it told me I had to pick up the truck at 10 when the place open. After waiting 1-1/2 hours, the person working there told me she switched it and now I had to check in online. She offered no help what so ever.Andrew M.
They gave me the wrong truck then when it was loaded had me drive all the way back to the location and had me unload one truck and re-load all the stuff again onto the correct truck. No one was around to help in this process even though it was their fault I got the wrong truck. I was delayed from leaving for an hour and a half longer than when I wanted to because of this. On top of that none of the things I had paid extra to help me move such as dollies or furniture movers were on either truck.Alex T.
Have used this drop location at.least 4 times in the past 5years. Always helpful, courteous and friendly. Thank you.Thomas P.
Good concept. My cell phone is really old and kept choking when it came time to submit pictures. The instructions could be a tad more clear ~ picture and license needed for the driver. Usually the person renting and the driver are the same person, but not always. I provided Driver information before we picked up the truck, but it didn't seem to save to my account. Thanks for being on site in case we had issues, sorry for the delay. It might help to have a number to call if we did have issues during check out or check in.Edward H.
I was over charged $18.00 for wrong destination.. The manager Chris UHaul 26 K St. NE WDC changed the locations from his store to the one where the truck was dropped off.Solomon M.
Ordered a 5X8 enclosed trailer when I showed up uhaul had a 6X12 for me. Originally this trailer was considered to large for my car to pull. But there were no 5X8's available. There were plenty of them when I ordered the trailer a week earlier. It was a very tough 900 mile pull. Hope uhaul does better next time. The person at southern Maryland towing did try to find one for me.Curtis S.
The staff was very professional and the service was quick and efficient.William R.
Only thing would be the u-hall website when trying to checkout.Justin R.
Had trouble picking up uhaul because had to do it all online. Would have been nice if UHaul would have let me know that. People were in building but would not help. If companies don't want to provide service to public, they should not be a rental contractor.Melissa F.
Returned truck 2 days early and UHaul still charges me full amount.Thomas B.
Everything went well.Timothy R.
I can't think of anything. The Leonardtown, MD U-Haul is totally professional, helpful, friendly!!!Edward M.
Actually have the truck ready for your customer and don't send them on a wild goose chase. Give them all the proper equipment that they requested and not what you think they will need. Also, don't call to verify and/or change the location and pickup time the night before.Jaime B.
I reserved a uhaul for after hours. I never received a lock box code and the attendant at the location norm phone customer service were of no help. I had to argue back and forth for 45 minutes just to get keys.Amy H.