The inside of the cab was dirty. I did not receive the equipment I reserved and paid for and the ease of access of the location was less than desirable.KAYLA B.
Faithful General Construction Co
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Lithonia, GA 30058
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.5 Average Customer Rating
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When setting up the reservation it would be best to let someone know that it would be self service. I had no idea and the experience was more than horrible. Never againCharles R.
I deserve a full refund for the inconvenient of this whole reservationPrior to Driving 2 hrs to their location - daughter and myself advised that the reservation was a 24/7 share after we notice that there was a time we confirmed if we were outside of that window would be still have access rental - when we got there we had no access - which cause us to miss picking up items from storage - we sat on the phone for 30 min just to end up with someone that had no compassion in the situation - offered a refund that will take 3-5 days but still what about the 2 hrs we drove and the miss opportunity for the whole reason we rented the vehicle - then got sent to another location over 30 miles from current location which was more of distance in a remote area where there was no signal to complete the process of picking up the truck - I left my home @ 6p didnt get back home until 4am because of very bad customer service I hope someone from Corporate reaches out because this service was deplorable - no mention the return site blocked /locked the entranceDesheria A.
Everyone that I spoke to was very nice. I was just frustrated with the fact that I signed up for the in person assistance, not the self serve and ended up having to do the self service which put me about an hour behind schedule.Amaris J.
The location is great however the trucks NEED maintenance. Shame on U-Hall for not maintaining these trucks.WINSOME N.