The online checkin and checkout needs to be made simpler. It took 30 minutes to check out, checking in I was charged for gas that was refueled at the right amount.
FRED B
A Citizen Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lithonia, GA 30058
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The dolly I ordered was not with the truck and when I called uhaul they sent me to a place that didn't even have them. I was using Millage looking for the hand trucks. I just gave up and the movers had to do without. That was very frustrating. So, I recommend that you do better with knowing you inventory.
Corlisa DExplain more on the reservation and self checking in
Katrina FThe experience was memorable because from the beginning to end the staff was courteous and knowledgeable.
Jacqueline WThe truck was dirty and had roaches on it. Items was also left on the truck. The next day after I returned the truck cleaned out unlike it was when I got it I receive a phone call from the front desk attendant. A girl with a bushy pony tail and light skin. She called me accusing me of stealing what was left in the truck then gave my personal info to the customer who left their belonging. (Copy of my id and customer info.) this has been the absolute worst experience with U-Haul. The girl need to be fired she violated the Law by giving my personal information to a stranger! The stranger texted me a picture of my ID!! This is unacceptable and I will be seeking legal assistance.
Brittany G