I did have a hard time returning the vehicle. I was able to do it all on my phone, but the â€œdrop boxâ€ for the key was no where to be found. The location had 2 uhaul boxes, but they had a 4 digit code you had to enter to access. I was not given that information. I called the uhaul number listed and the agent was friendly and helpful and told me to place it in their mailbox and that she'd leave a note to let them know. Otherwise, easy rental process and the vehicle was clean and well maintained!Kara V.
National Storage Center
(U-Haul Neighborhood Dealer)
Livonia, MI 48150
- Monday9:30 am–5:30 pm
- Wed–Sat9:30 am–5:30 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Livonia, MI 48150
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- 4.5 Average Customer Rating
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The location was fine. Online check in was HORRIBLE though. I wouldn't recommend UHaul in general because of that. You really need to upgrade your systems. Having to call someone to verify who I am and that I will return the truck is an insult. You have my driver's license info, my credit card info and I am leaving my car in your lot. Having to answer the same questions over and over again, as well as taking pictures of myself and my license added significant time to my check in which made me late to my destination. Look into streamlining or allowing particulars to be uploaded prior to check in time.Jennifer C.
Cannot think of anythingBob K.
Peer the priceLottie C.
Adm was great.Roberta T.