From the moment I contacted u-haul was great. Only when I returned the truck one of the guys who checked me in was super rude and racist because there was a bit of dirt inside the truck. I didn't think about it as I have no problem picking up a broom and clean it. Anyway he had me do the cleaning, otherwise he was going to charge $125 for that. Overall great experience just be careful with the guy when returning your rented truck.Juan C.
Trailer Rental & Towing in Lorton, VA at U-Haul Moving & Storage of Newington
Lorton, VA 22079
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 8 am - 6 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Lorton, VA 22079
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Customer Service needs to be improved. We left our storage keys in the rented truck by accident & they claimed there are no keys in the truck.MIRIAMISABEL A.
The drive thru system was a bit off. There was a huge line of cars and I couldn't leave until the inspection was over.Alejandra F.
The staff was amazing. But the location needs more staff. We had to wait in line for a long time because there were a lot of people and just two great stuff at the location.MEWAEL T.
online check in was great. One recommendation I'd make is maybe have a push notification (email or text) 15 or 30 min. prior to the pick up time and prompt the online check in process, or remind them to do it if they haven't done it already. Wasn't sure how to start the process but once in, it was a great experience.JOHN R.
The truck seemed like it was on its last leg. It was clean but you could tell it was old and had alot of miles on it. The place was clean and well maintained and the lady that I spoke with was really sweet and nice. The only down side was we were given a truck with only an eighth of a tank left. That is not that much gas and the warning light came on only a few miles down the road. I would hope that uhaul would only give trucks out with at least half a tank of gas. It makes it hard on the customer to have to get gas right away then again when turning it in.BJ L.
Friendly. service. Good location, just busy. A lot of trailers on the lot so it took a few mins to check in and move trailer to final spot.DUANE D.
U-haul wasn't super clean, but good enough. Also, had a long line and wait time for scheduled pick-up time.TIMOTHY C.
Vehicle #1987, Key lock on driver side door not operational. Every team member I engaged with was professional and personable. Great job. ThanksWAYNES G.
It appeared as though we were being charged for every little thing for the storage unit that we purchased once we turned in the flatbed tow and I thought we should have received a military discount but the representative said â€œno.â€AARON B.
Customer service is every poor. They're not serious. How can you bring the with no air condition. I went back to report it. They change it and gave me another truck. When I get to the truck it was wrong key they gave to me.RICHARD O.
This is a comment for UHaul, you could not charge your customers for 4 days when it is an 8 hour drive!!!!ADAM G.
Easy location very friendly and helpful employeesMichael M.
The location was easy to access and the truck was clean and ready on time but there was not enough staff to provide my key when I did the mobile check in so the app timed out and it took twice as long to get my truck. Also the furniture pad I had reserved were not in my truck.Tammy B.
Very nice, all the options you could need for moving. Very friendly and helpful. Well organized. Thankful for you all!JENNIFER D.
Nothing to improve with this location. The customer service was great. Simply, Uhaul as an entity should make the mobile checkin contactless. Had I known I would've had to go inside anyway, I wouldn't have used it. Great service and a clean truck nonetheless. Thanks again!!Travis H.
Excellent customer service on check-in and return. Highly recommend.LIONEL R.
I turned Uhaul trailer in on 01 June 2021 at 415 PM on Lorton, VA. I never received a receipt stating that it had been returned. I had to call U-Haul at 9 o'clock on June 2 to inquire about getting a receipt. The personnel I had to go outside to check to see if I had a really return the trailer. She apologize for the mail personnel that did not check the trailer in when it as turned in.What if I would not have called to check on my receipt. I could've been charge additional charges because of your personnel that did not complete the check in task Overall, this was the WORSTexperience ever. My I turned Uhaul trailer in on 01 June 2021 at 415 PM on Lorton, VA. I never received a receipt stating that it had been returned. I had to call U-Haul at 9 o'clock on June 2 to inquire about getting a receipt. The personnel I had to go outside to check to see if I had a really return the trailer. She apologize for the mail personnel that did not check the trailer and when it as turned in. Overall, this was the WORST experience ever. My Family and I are still in shock. Uhaul needs to train their personnel on how to pick the appropriate ball for trailers, how to hook trailers up properly with a tool and not their hand. Just an UNBELIEVABLE experience. Family and I are still in shock. Uhaul needs to train their personnel on how to pick the appropriate ball for trailers, how to hook trailers up properly with a tool and not their hand. Just an UNBELIEVABLE experience.SHAREKAME OSHASE G.
She was very friendly and informative. Answered all my questions and made several helpful suggestions.The unit was clean, safe and ready when I got there. HIGHLY RECOMMEND!!!William G.
Amazing customer service!Justin S.
Truck doors were very hard to close (slamming) isn't a good idea, but if you wanted to risk falling out....harold P.
Terrible service slow and rudeGAVIN B.
The Manger at the location is awesome.she goes above an beyond everyone I coming. Thank youMARQUETTELEE J.