I rented a 10' truck, only traveled 14 miles and returned the truck within 2 hours. I was charged a total of 185.11. One charge, which was the correct charge was $74.06. Three days later there was an additional charge of $111.05. I have reached out to U-Haul customer service, and was given the number of the regional manager who NEVER retuned my calls or a text message that I sent him. I was told by customer service that he said he tried to reach me repeatedly. That was a fabrication. I received no such call. If I didn't recognize his number, he could have left a voicemail and I would have immediately called him back (because who wants to give away 111.05)? I am appalled with U-Haul as I have incurred a charge for a service I never received.VICKY C.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Louisville, KY 40258
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Was charged a fuel fee. I brought truck back with way more fuel than I left with. Had to call customer service at U-Haul to get fuel surcharge dropped.George C.
Very easy and convenient process.Bryan G.
First of all I don't like that I'm just now being charged and I rented the uhaul in May!!! I understand that other fees come up but it shouldn't have taken almost 2 months to charge my card. There should have been some kind of communication that my card was going to be charged over $100 2 months later!!!! Very unsatisfied with uhaul as a company!!!!!Courtney E.
I have been charged for extra days that I did not useBritney H.