We were over charged by $74.06. The truck was was $19.99 and .79 per mile. The mileage used was 17.4 miles which comes to $13.75. They stated there was a 1.00 fee for Environment, Tax on Rental for $3.16 ... So $19.99 + $13.75 + fees, $4.16 would come to $37.86. I then went and purchased two gal of gas thinking that would cover gas used. They then state I traveled 40 miles and over charged me on the miles and then charged me $56.25 for gas. This is fraud if I ever encountered fraud. I would like to know if U-HAUL approves of these practices. Frances Durham
Trailer Rental & Towing in Louisville, KY at The Louver Shop
Moving to or from Louisville, KY? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Louisville, KY 40299 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Louisville, KY
Cargo trailers in Louisville, KY are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at The Louver Shop!
Utility trailers are perfect for towing large or oversize cargo in Louisville, KY 40299. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at The Louver Shop provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Louisville, KY and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Louisville, KY online today!
Trailer and Towing Supplies
There was no living person there at 3PM a Monday. Place was locked up tight. Drop off was totally electronic and required the use of a cell phone which not everyone owns. To make it worse, the app only functions on an I Phone and will not work on an Android phone. Lazy lazy lazy UHaul. Ay for a person to provide customer service. I can't imagine the process if you had an actual problem with the phone. I will never recommend that anyone drop off at a spot that is not a uhaul store.
While I gave an overall good review for the drop off location, there was a major issue with my drop off situation with my Uhaul truck. It had nothing to do with the actual drop off location, as to why I've still given an above average star rating. The after hours process of dropping off a truck (and picking up a truck as I've heard from several friends) is absolutely terrible. You have to create an account, and attempt to turn in your truck in areas that oftentimes have poor service. It was all a mess and after attempting to drop off my truck for over an hours, during after hours, on their website (and STILL not being able to), I just decided to leave the keys in the drop off box and went home with my ride. The next day I was called my the manager of the Uhaul drop off location and said it was all taken care of. Honestly, I wish they would just allow a contract and keys to be dropped off in the drop off box without feeling like there's pressure to check in/drop off correctly in an electronic fashion without being fined. Or, if this is already a regular option, make it more widely informed so customers don't get stressed and have a better drop off experience.
I just don't understand how a company as big as U-Haul can let you reserve a piece of equipment online then call you to tell you, you have to drive another 16 mile out of your way to pick up your rental. It would be different if this wasn't the first time but it's EVERY STINKING TIME. gee wizz get it together.
Mary was efficient, friendly and very helpful to meeting my needs. She went out of her way to accommodate me the night before. Thank you Mary
Mary was very helpful.
this was not a u haul location. It was just a drop off no one there just a lot.
Was a bit out of our way, but again, the drop off was done by the person on the 800# not on line, was not given a chance to choose drop off location, and again, had to have the truck back 2 hours early, did not have the truck a full 24hrs but had to pay for the full amount of time.
I was told there was a Military Discount and this place was unable to provide it as they were not certain how to do it but not to be concerned. The drop off place should be able to do it when the truck was dropped off in Murray. They said they were not able to do anything about it because the truck had already been paid for. Third tine told about Military Discount but no one seemed to want to Actually give the discount. If there is no discount for Military Service, then they should have simply said no discount.
Everything was great, very friendly service. Location could use better signage, but overall highly recommend.
Picked up 11 miles from where I asked to pick up a uhaul. The explanation was holiday week..On a Wednesday after a Monday holiday. So naturally I ran over mileage...then the tank was not at a 1/2 tank, we had to fill up before we went to our destatuon. Then we returned it with extra gas, then I am charged over of $7 for mileage overage...
Love the mobile check out method!! So much easier than dealing with grumpy or disgruntled people that either don't know what they are doing or don't want to be there, which is what I usually get!! This made it soooooo much easier!! Way to go!!
Very helpful staff.
Did not see anyone as we dropped truck off day early
Very nice and professional. Definitely recommend!
Great customer service, very friendly, and helpful with any questions. Will definitely rent from this location again next time, as they really took care of me.