I arrived and despite checking in there was no key in key box. I waited over and hour while talking to an excellent customer service rep while they contacted the managers. After an hour of waiting in the parking lot after check in I received keys. Furthermore, first thing this morning the truck location changed and when it did so did the hours I was supposed to have. I had to call customer service to get it changed. 2 times I had to correct a problem on U-hauls side. This was less then ideal and delayed my move.KENNETH T.
Trailer Rental & Towing in Lubbock, TX at Storage Monkey
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lubbock, TX 79424
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Fast friendly employees.Dale B.
It appears it was U-Haul's fault that my guaranteed reserved truck was not available. I drove to this store looking for my reserved truck that was NOT at the location I reserved for pick up. This location couldn't find my reservation as it appears U-Haul cancelled my reservation. This place had equipment and got my need taken care of.Bruce S.
I would use this location again for pick up or dropping off rental equipment.Mary Lou Q.
I was about 30 minutes over the 24 hour period and was charged another full day. I realize this is not this facilities charge, but the corporate office policy. I think it shows extreme greed on the part of UHaul by not allowing some exceptions to this rule. I will recommend the local dealer if needed, but not UHaul as a corporate company.RUSSELL V.
I specifically took a picture of the beginning mileage, as it was listed incorrectly at pickup...and the assholes charged me for the extra mileage anyway. DO NOT USE U-HAUL. They are crooks.TROY K.
Nothing that I know of My experience with them was greatEMMA MEJIA T.
No suggestions. Jeff at this location was the best. He has great personal skills and he made me feel very welcomed, He worked very diligently to find the vehicle I needed and provided me service in a very timely manner. I wish more companies had people like him. Such a warm, friendly and knowledgeable person. Thank you Jeff.Joe H.
Sales rep was very friendly and professional. He made out rental experience easy and enjoyable with minimal sign in time!!!! Would highly recommend this location to anyone who wants a great uhaul rental experience.jerry H.
The employees at Storage Monkey were great! They were very efficient when checking in my truck. One thing uhaul needs to do is regularly service their trucks. On the way to Lubbock one of my tires blew causing my trip to be delayed by 2 hours. Then later down the road my engine light came on. I just felt like the truck wasn't gonna make it to Lubbock!BRIAN G.
Top notch business. Friendly & attentive. Would definitely recommend for your rental needs.Stephen S.
Great experience, seamless pickup and return process. Jeff was great, will definitely use again.jay H.
Quick, simple and was quite friendlyEdward S.
Great service and friendly people!rita R.
We were told to be at that location at 1:00 the guy wasn't there till around 1:40, due to taking another u-haul somewhere, but once he showed everything went smoothly, he was very nice d walked me through everything.. very nice man and would definitely go back.Jeremy T.
Extremely nice and helpful. Would do business with him again.teresa L.
very goodjames F.
First time I've rented here. Perfect transaction. Will be back should the need arise. Thank you!Kathryn T.
No complaints! By far, the best experience I have had with U-haul Staff was great, and equipment was in good shapeBill H.
Great location and great friendly staff Cool cars in lobby!jeff K.
Great customer service!Cindy A.
Excellent friendly service, i would highly recommend thxDAVID K.
Everything was great, Thankyou for excellent customer service.DAVID K.
Double check that the dolly and pads ordered are in the truck prior to the customer leaving the premises.BERNICE F.
Very nice and inviting. Mentioned to him about my experience in Cedar Hill. He apologized and told me to make sure I fill out this survey.Lashonda B.