The equipment was dirty and smelled horrible. The vehicle was given in an almost empty stage. Very unprofessional
charlena M
Fab 509 Services LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lutz, FL 33549
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Customer Reviews
- 3.5 Average Customer Rating
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Worst experience ever!! Got to Pick up location, location locked, no one there (even though arrived during normal Business hours). Did receive a call from unknown number 10 minutes before pick-up time, but caller did not leave any message. When called number on reservation, the person I spoke with was rude, complained that I rejected her call. Went through rental registration process, had to continually correct her as she did not seem to have the proper rental information at times. Finally got into Truck and gas was almost empty. Never received any confirmation of Truck condition and fuel level. Would never accept a truck from this location in the future (original rental was booked at a different location).
Ed DWay to go
Aaditya CWhen U-Haul assigned this pick-up location to me I Googled them and found that the company that runs this U-Haul franchise is an accounting firm that prepares Income Tax Returns. That didn't seem right to me and prompted me to drive there a day ahead of my formal rental date to make sure they are legit. It turned out that they did have two U-Haul trucks in the parking lot and I was also able to talk to the manager there who confirmed my reservation for the next day. When I picked up the truck the next day the manager helped me get settled and all was fine. In summary, the rental was fine but I am deducting one star because an accounting firm is an unlikely location for renting U-Haul trucks.
JOHANN BAddress on Google does not match actual location. Personnel was not helpful and looked like she has never interacted with the equipment, she needed me to tell her how to take the trailer off. I would not recommend this location to someone who has not ever used Uhaul, especially for pick up because I am not confident that equipment could be connected safely.
abby c