The quote I received was not honored; it took having to call customer service to get it right. After they assured me that the price was right and they added the miles on the contract and assured me that I had 290 extra miles under the agreed on price, they tried to charge me extra at checkout per mile. I am now having to dispute charges after having talked to customer service already about this charge. There is something they did wrong on their end and they did not honor the contract that I signed but they are acting like it was my fault and I’m making stuff up and it’s still not sorted out and now I “owe” uhaul money. It is still in dispute. This is exhausting and no one has helped fully resolve this issue yet.
Sophia L
Midwest Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Manhattan, KS 66502
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- 4.5 Average Customer Rating
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Great service and friendly personnel. These two qualities ALWAYS make the transactions great!
DARLENE MSuper friendly, fast, and convenient
Richard SExcellent service on our return. Quick and friendly
Josh Hfollow his lead on making the customer experience amazing
TROY T