Probably a matter of timing, but when I went to pick up my equipment the person who had the information about Uhaul was not available. We muddled through the rental process, which was fine, except that they then emailed me my rental contract and the information about how to hook up the trailer and safety information. I pointed out that it was moving day and I didn't have time to unpack a device that I could view the email on, so they printed it for me, which was nice, but then did not go over anything with me to make sure I wasn't a complete idiot about hauling a trailer. The equipment was not kept near the building where their office was, but they also did not have anyone available to go out to the location with me - luckily it's a small town so directions were easy, but then I found that with the winter weather the tongue had sunk three inches into the mud of the parking area and then frozen. So there I was, in a snow squall, chipping away at frozen mud so that I could lift the tongue enough to attach it to my car. I tried to call the rental location twice in the half hour it took me to free up the equipment, but their line was busy and even if I could get through...there was one lady there running the store who couldn't shut down the store to come out and help me. Lucky me, small town. An old gaffer saw me attacking the ground with a hatchet and offered up a metal tool I could use as a lever. So for improvements to the location I say have someone on hand to go out with the people picking up the equipment in case they need help/don't know how to back up/didn't ask for a printout to learn how to tighten down the hitch and attach the chains, and to check the equipment before pickup to make sure it's not frozen into three inches of mud.
Anastasia D
Jim Moffat Enterprises Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Manitouwadge, ON P0T2C0
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Nothing, it's already the best
STEVE HExcellent rental experience!
Aaron MSame comments as the above.
Kevin NI ordered a closed trailer. Specifically called the location to ensure it would be available...was assured I would get what i needed. Got there to find an open trailer. Despite having used uhaul before, I had to go the the onerous check-in with all my vehicle specifics. Young and in inexperienced attendant took ages to process the sign-out.
CEDRIC T