Trailer Rental & Towing in Mansfield, MA at Mansfield True Value

Courteous and efficient service. Vehicle in excellent condition. Will most definite be a repeat customer.

Great service. A pleasure to deal with such nice people. When I need another rental truck I will use Mansfield True Value even though I have several locations closer to my house. They were so accommodating. I typically don't complete surveys but in this case I made an exception.

Hello – I have a complaint and clarification concerning my rental yesterday 8/13/17. I initially set this rental up to pick up at the Attleboro, MA location and drop off when finished at the Taunton, MA location. So it was set up as a one-way rental. On Saturday afternoon around 3:00 PM I received a call from U-Haul, I believe it was from a corporate office, telling me that I would now be picking up the rental at a Tue Value Hardware location in Mansfield, MA. This was because this Mansfield, MA location had the 15 foot truck available while the Attleboro site did not. I spoke with the woman who explained the situation and I specifically asked and made sure that the drop off spot was still set for the Taunton, MA U-Haul location. She said yes, pick up in Mansfield and drop off in Taunton. I was OK with the pick up change. The Mansfield, MA location was closed on Sunday 8/13 but I worked through the mobile App so the pick up was OK except for the fact that the app directed me to drop off the rental by 2:00 PM. I was not sure we would be back by 2:00 because that would have only given us 4 or 5 hours to do the move. We made the move and I was able to drop off the rental to the Taunton, MA U-Haul site right at 2:00 PM. The problem is that the person working at the Taunton, MA U-Haul site (who was very helpful with the situation) explained that the Taunton site was not where I was supposed to drop off the rental. He said it was in the system as a local rental and I was supposed to drop off the truck back at the Mansfield. MA site. The worker at Taunton wrote down the miles and indicated that the gas tank was filled when I arrived at the Taunton, MA site. But now I had to drive another 20 miles back to drop the truck off at Mansfield. I can scan and send this slip if needed. I refuse to pay any more that the invoice attached due to the fact that I set this up as a one-way rental from Attleboro, MA with a drop off in Taunton, MA. U-Haul changed this to a local trip late Saturday afternoon. I was an inconvenience to have to go back to Mansfield MA to drop the truck off, particularly after driving to Taunton, to drop it off after I confirmed with the U-Haul woman on the phone Saturday afternoon that the drop off location was Taunton, MA. In my opinion, I did U-Haul a favor by bringing the truck back to Mansfield which was another 20 miles out of the way. Please confirm back to me what the final charges will be. Kevin R. Driscoll 508-285-9202 617-803-4699 cell

Not enough parking space available

This location at the Mansfield tru value was definitely not equipped to handle U-Haul customers, we waited in the store for over an hour for pick up while two different employees tried to put the order through, ( Which we had a pre standing appt for) was then told that there was a charge that I agreed to, which I did not. But the order had gone through finally and the employees didn't know how to take it off. Also we asked that the reservation name be changed to match the credit card that was used and they could not do that either. The truck Itself seemed to be stuck in first gear. We were driving it in very rainy conditions and it was very dangerous. Also the passenger seat belt was completely stuck and didn't work and that added another vehicle to our trip to fit our passenger. Although I love the true value in my town I have to say the employees definitely did not know what they were doing when it came to the U-Haul rentals. They really didn't know how to answer any of out questions, and when we asked about the safety check prior to taking the truck out they said they don't check every little thing like the seat-belts. We rented this truck to assist us in a nonprofit fun drive and it's a shame that this money was used for this truck. I would really really like a 100% reimbursement. Please feel free to contact me at 617-462-0480 or by email BARBICALLAhan@gmail.com

All was great except for the final payment. Signs says "rental $29.95" , we were given a estimate at the store of $74, BUT by the time it's all done ended up costing us $91! Had it for maybe 3 hrs and only drove maybe 30 miles.

Very friendly and accommodative.

Have more detailed instructions on where to leave the equipment as well as a secure location for trailers.

Experience was excellent! I have nothing to add to improve service.

Don't mess up my reservation so I have to drive 20 minutes out of my way to pick up the Uhaul.

additional signs on building or near building almost drove past the location owner was good about allowing renter to park on property

Service your trucks, and I was 3 hours over my 48hour rental and got charged 57 dollars!!!

Excellent service and the truck runs great and was nice and clean! :-)...Convenient pickup location! Highly recommended!!

It was good to get very quick confirmation of our return of the key in the drop box the night before.