Worst service ever!!!!!! No gas in the truck we rented dolly we rented was not in the truck. Customer service suched!William H.
Trailer Rental & Towing in Marengo, IL at Marengo Moving & Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Marengo, IL 60152
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Just have someone sweep out the back and dried mud all over the driver's side. This was a new van with 4000 miles on it. I don't know who had it last but someone should have cleaned ðŸ§¹!RICK Z.
The app told me the pick up spot was on the other side of the lot, it wasn't and finally walked around to the return area only to find the truck was buried in snow and ice. Took 40 mins to clear it off by hand and use my feet to move the snow in front of the tires. Had to forward and reverse multiple times to drive it out of the plowed in spot it was in. Then while I was driving a huge sheet of ice and snow slid off the top of the cab onto the windshield causing us to have to pull over on the side of the road. We were scared the whole time driving it that the rest of the ice and snow on top would go flying off onto the car behind us or on the windshield. We didn't have snow for a week prior so there should have been ample time for the truck to be properly prepared for rental.Garth Z.
Great experience. Called and made reservation less than 24 hours. Was greeted and treated kindly and professionally.TIMOTHY S.
Reservation customer service was terrible, I made the reservation over a month ago to pickup the truck in Kenosha about 10 miles from my house I received a call the morning before they told me they wouldn't have a truck for a early morning pickup an I had movers coming to load the truck early they said I could pickup the truck in marengo, il a day before about 72 miles round trip so my wife and I drove round trip to get the truck, we wasted our gas, our time over an hour round trip and wear and tear on car that u-haul didn't reimburse me for. Reservation should do a better job Scheduling.Louis W.
The business and building are for sale. It's literally a shack and not suitable for a business. The truck was trashed and not clean â€” likely ever. Clearly this franchisee could not care any less about things.Richard R.
The rental experience was almost great the only issue on this particular truck it was a very high step to get in making it very difficult!! A step stool or something might be helpful or make the customer aware especially when they are older and unfortunately overweight. I pulled my shoulder every time I had to get in the truck which was very painful. I did learn to carefully slide out of the truck. Aside from the shoulder/step issue all went well.Mary M.
Everything was fantastic! Very happy with my experience!Joseph S.
My experience was good, friendly and very quick to get us on our way. Would use this location again.Bradley M.
Friendly and helpful!Anthony M.
Trailer brakes didn't work at all and the U-Haul employee didn't hook the trailer up properly and it came off the hitch and hit my bumperJacob F.
It's not so much the location or the manager that I'm angry about. It's UHaul's failure to provide an easy to navigate website to pick up the truck. Even my son couldn't figure it out and we wasted 2 hours waiting for the office to open. Your "so easy to use from your phone" feature doesn't work and I cannot tell you how ticked off I am. Your website lies when it says it's so easy to use. You completely dropped the ball and wasted 2 hours of our valuable time on Saturday. I had helpers waiting for me all that time and I have to tell you that your IT people really stink if that website is the best they can come up with.Mark R.
The truck should have been retired. Old (133k miles), AC did not work properly, door lock was broken, bad vibration while driving and surging from stop. Facility did not know how to process contract or print it out. Additional training is very much needed.James O.
The staff went above and beyond to fix all the issues I was having with my reservations. Was able to make my move much easier in the long run.Melissa M.
I wasn't sure how the process worked. When I arrived I stated I was there for a pickup. However, I was told that since it was done online then I had to check it out online. I then went to proceed on my phone to do the check in. However I couldn't help but feel I was just pushed aside because it was done online. I wasn't asked if needed any help or anything nor did I ask. I then went outside to look for the vehicle only the code wasn't in the rifle he spot. I looked all around for the truck while the staff member helped another customer that same after me. He then proceeded to lock up the store and leave with what appeared to be the other customer? I wasn't sure because it looked like his kids were in the truck? I almost canceled the order entirely due to being frustrated. I was able to find everything eventually and things worked out but I felt like I could of had a better customer service experience.Corey B.
Carlos was great. Got me squared away and on the road. Great customer service.??Brent L.
Fix the parking lot, too much mud and water, from rain.ramon P.
Always friendly and knowledgable staff, highly recommended.Lori K.
Employee working at this location was very helpful and friendly, However, rented a cargo trailer to knowing it was going to rain and unfortunately the trailer leaked anyway.Martin N.
Hire more workers like the guy that was there the day of my rental....He went above & beyond to help me with everything!Lori K.
The owner was incredibly accommodating and helpful. I would recommend this location to anybody looking to rent a U-Haul.Steven T.
Always a great experience when I need to rent a truck. The employees are always courteous and professional.MICHAEL T.
Agent was very friendly.Charles G.
Have the truck at the location where it was supposed to beJames G.
I was really surprised how dirty the inside was of the cab!Crystal G.