I was double charged for my truck rental. I noticed it on my account within 24 hours. One of your representatives called me to assure it would be taken care of on YOUR end. Obviously they failed. The truck interior had trash in the console. Obviously it was not previously inspected before I rented the truck. The uhaul representatives had me write my card information down to leave with them. Three days later... Now I've contacted uhaul to dispute the charges. I get a callback from uhaul with a code to give to my bank. But my bank cannot use the code or release my funds because it is still incumbent on uhaul to take some actions. This transaction was a catastrophe from the start and just keeps getting worse. Thank you uhaul for completely wasting my time, and taking my money. I will never trust your company again for my moving needs. You lost a loyal customer. Oh and your customer service is an insult. Over 1 hour on hold? If you can't do any better than that, then get out of the business.JASON L.
Trailer Rental & Towing in Mary Esther, FL at NAD Autoworks
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Mary Esther, FL 32569
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Easiest in and out experience ever thank youSonny G.
The owner was very knowledgeable, friendly, and helpful. Great business.Charity H.
Customer service needs some attention. Not everyone lives or travels in areas of good cell phone service. With a bad or blown tire on a country road at night trying to get help with a tire. Being told to go to I haul.com/help is not an option with no cell service. I feel that if I have a problem should be able to talk to someone.Japhia A.
Quick and painless contact free returnScott F.
The people were great and very helpful! Help me with hookup and fast service...Paul Y.
Ensure that personnel are on site during normal business hours. Recommend shutting off this location for drop off.Lynda B.
Never signed a contract. Truck had no fuel then I was charged for not putting fuel in the truck and brought it back with more than it had! This place is a joke.Tyler G.
The outside of the vehicle was very clean but the inside was dirty/sandy with dried spilled liquid. Overall the checking in/out was great.Kevin A.
Please fix your app. It made us lose out on two hours of time we could have used to MOVE.John B.
Your online system is the worst I've ever used. If it wasnt for the owner of the shop that helped me I would've left.Gerardo A.
No place to park truckgene W.
Representative was nice, little over busy with other work being done at the shop. Representative had vehicle ready when promised, was clean, and thankful for the business.Ron W.
This place rocksPaul Y.
Truck would not start,had to jump start it and very dirty cab.kenneth C.
Make sure your trucks are up and running, a customer shouldn't have to waste time out of their day for a maintenance problem. I was very upset that it wasted 3 hours out of my day for something avoidable.Riley R.
Great customer service!Rosa D.
Be ready for business on time.MARVIN G.
Everything was greatBRADLEY V.
I need a bill sent to my email of all the charges for reimbursement please.lori G.
The employees were very nice and made me feel confident renting for the first time.Vicki W.
Choose a different pickup location where the focus is on U-haul equipment, and not other business.Johnny W.
More room to manuevre vehicle w trailerDavid R.
This location is awesome. The ownership was accommodating and professionalTerry W.
Paul made the pick up and process simple and easy. He's organized and customer friendly.David S.