1. I was not greeted when arrived. 2. Guy asked what I needed 3. Thought I'd read his mind to know he needed my name or license. 4. Just handed key and didn't know where truck was located. 5. Upon return, was on his phone and took a few minutes to acknowledge I was there 6. Asked for keys but didn't want to check in 7. I took keys back to take picture of mileage and fuel so I didn't get overcharged. 8. End of day, charges were correct. Experience not so pleasant.RYAN T.
Trailer Rental & Towing in Marysville, OH at Minit Lube
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Marysville, OH 43040
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The old gentleman who runs the shop is extremely rude, and has no customer service skills whatsoever! He left us waiting for check in at the front desk for about 15 minutes, because he was working on a car. He never said â€œhelloâ€, â€œhow are youâ€, â€œhow can I help youâ€, â€œor thank you for renting with usâ€! I hate renting from there, but they always seem to have the truck we need. Please give the other area rental locations more truck, because I refuse to go back there. They are awful, and I would remove my trucks from that location. The customer in front of me was also turned away at check out, they waved him off after waiting as I did for about 10 minutes. He finally got frustrated and left the keys on the counter!Jennifer T.
Truck was not ready when I went to pick it up. Took 20+ Minutes for the guy to come and ask what I was there for. He did not show me where the Uhaul was, and when I asked where it was, he simply said â€œNumbers are on the truck, find it yourselfâ€. I was supposed to pay with cash, but he ended up charging my credit card. I aslo did not know that you had to take pictures of the milage, gas gauge, front and back of the Uhaul. This was never disclosed to me, and got charged another $20 because the rep had to verify it. Will use Uhaul again, but I will not be picking one up from that location again.Donald S.
One man oil change shop, wasn't greeted or even acknowledged for about 15-20 minutes. Customer before me that was having his oil changed actually said to the owner, do you want me to tell him (me) that it'll be a few minutes, owner responded "he'll figure it out". Did paperwork, handed keys over and that was it. Never went over truck, or return instructions or anything with me. Not a friendly person, seemed bothered to have to help me.Jason B.
He did not discuss extra charges with me before charging my credit card at the location of pick up. When I asked about why I was given a protection plan- he said it's my insurance but I informed him that I have auto insurance that covers u-haul rental etc and he said he couldn't refund me since he already charged it. That was very deceiving of him.jessica D.
Waited over 40 minutes upon arriving before the employee was able to serve me. They are extremely under staffed. Very cramped and dirty waiting area. Their main priority is the lube shop so if you show up for uhaul you are disregard. I completed the check in online before going thinking it would save time at pick up. However with only one customer in front of me it took extremely long before an associate talked to either one of us. Once we were served the employee was very unfriendly and seemed like the customers presents was un welcome. I do not want to bash this company but this is not acceptable. Only good thing I can say was that I was able to rent what I needed and it worked but that sets the bar pretty low for other customers that may not be as patient or understanding as I am.Angelo A.
Truck I received was very old. Passenger window wiper doesn't work right, wasn't installed correctly. Headlights are basically useless, not aimed right and not bright enough to see more than a few feet in front of the truck. The steering was loose and had a loud and noticeable clunk, something is loose. The truck shakes violently at 60+ mph as it needs an alignment and wheels balanced. No cruise control. Driver window doesn't seal properly so it made loud wind noise the whole time. You advertise 8-9 mpg, I only got 4.5 on the highway.David S.
The wait time was a little long for both pickup and drop off, but the owner had other responsibilities changing oil for customers. I can understand the wait and he was fair to each customer, first come first served. I would encourage other customers to read the contract carefully, as mine had insurance that I did not sign up for. When I called Uhaul to rectify this issue, I was on hold for 50 minutes waiting.John C.
Truck was not clean and business did not open at time advertised which made the day a slower start than anticipated. Otherwise an okay experience. I like U-Haul over other companies.ROBERT S.
the gentleman never even came out from behind his desk to show me which trailer or how to hook it up and when I brought it back he was on his cell phone in a car and did not help unhook it.Trailer had trash inisde of it from previous user.BRUCE B.
Truck was not cleaned prior to my rental. There were poptart remnants in the cupholder. I had trouble with online pickup and needed assistance. Gentleman at the counter was not friendly. Basically tossed the keys at me and pointed in the general direction of the truck and walked away.jana C.
Bad attitude, charged me insurance without even asking then would not refund it had to call Uhaul to get refund. did not ask if we needed help hooking it up but did tell me he needed to take pic before we left. got tired of waiting and had to drive up to the door for himJames C.
2 negative things. Forst the gas wasn't full so when I filled it up it cost me more cuz I wasn't sure where to stop and second pick up and drop off was rough because it kept saying it couldn't see my location. Had to keep reloading till it finally worked.Kenneth R.
The truck had a strong odor of cat urine when we picked it up.. We had to let it air out overnight prior to filling it.Jeremy P.
The check in process to pick up the truck took a little longer than I expected but overall everything went well.Jolie D.
Website got confusing when reading the disclaimers at the end of the contract. When I thought I was closing the disclaimer I actually closed the website and had to start over. Some of the information I had provided needed to be re-entered. Not a good process. Insurance got added to my bill - I did not choose it on the website but didn't notice when I signed the paper. Fuel was listed higher than actual so I put in 4 gallons of gas to cover the 16 miles I drove to avoid being charged for returning with less fuel. So I paid $20 more than I should have for the rental. I should have caught these things but trusted the system and staff to be accurate. Staff was friendly and I got the impression they appreciated my business.Michael G.
Nothing the folks at minit lube are great. Friendly and helpfulJames B.
I would recommend this place only if the owner had more help and more knowledge about payments and pricing. The equipment was in great condition and clean.Erin S.
Had to wait anywhere from 20 minutes to 30 minutes just to speak to a U-haul representative about extending my renting time. Thankfully we made it back by drop off time because I never did get through to someone. Also, our u-haul was nearly empty on fuel when we got it. Not our best experience, but we will keep coming back as we've always had great experiences!DERICK D.
Truck was clean and ready for us! Customer service was great!Rick B.
Parking is a little difficult but luckily I had a friend to help look out as I moved the truck. Possible align vehicles better for easy pickup. Otherwise highly recommend. Very convenient and easy to work with!Nicolas H.
Was having an issue getting checked in, but Trenton stepped in and got me on the road. He was very helpful. I would recommend this location for UHaul service.JOHN C.
Very easy to complete the delivery transaction.Matthew S.
This is now the 2nd time this location has charged me for the Safe Move Insurance even when declined during the reservation process and both times the man at the desk said it could only be removed by calling UHaul, And both times I had to wait for nearly a half hour before even being acknowledged trying to pick up a vehicle. I understand it being a one man operation but this is not the way to represent U Haul. There are far superior locations in our area, too bad more trucks aren't available at the locations that represent U Haul in a positive lightLisa Z.
Guy who ran this Uhaul drop off/pick up place was not personable at all. I had to go find him and he provided zero assistance and did not care about helping out at all.Jonathon R.