The young man at the counter was fantastic to work with! Sharp, courteous and didn't waste anytime going through the equipment, rules, etc. You are lucky to have him
Trailer Rental & Towing in Michigan City, IN at Castle Storage MC
Moving to or from Michigan City, IN? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Michigan City, IN 46360 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Michigan City, IN
Cargo trailers in Michigan City, IN are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Castle Storage MC!
Utility trailers are perfect for towing large or oversize cargo in Michigan City, IN 46360. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Castle Storage MC provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Michigan City, IN and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Michigan City, IN online today!
Trailer and Towing Supplies
I rented weeks ahead of time for the Chesterton location. I was messaged the day before that there was not a truck available there for me, yet when I drove by it was there. I was sent to another city 10 miles away. I had to ask for a discount for the inconvenience, the customer service Rep Alexis didn't seem to care that it was far out of my way and that I would endure the extra cost. I am very frustrated as it took an hour longer and I had movers lined up to help me. I am very disappointed. I have used your trucks many times before, and I expected to be treated better as a loyal customer.
I arrived on time at 9am to pick up the truck. The door was locked, it was freezing out. I called the location twice between 9-915am as lights and sign were on and no one answered. Finally at around 915/920 the individual who was working came outside and reprimanded my mom and I for parking (yes we were parked diagonal covering a handicap spot for 2minutes with no customers in sight) but she had just pulled in to get me from standing in the freezing cold), said that he was gone going to the bathroom and offered no apology. I called with questions prior to my pick up day. The professionalism and clarity in communication is lacking from this location. This experience added to an already stressful move and left me disappointed. Have never had a uhaul experience this poor. My low score really is due to his lack of professionalism and customer service.
There were no employees on the premises when we arrived at our scheduled pick up time. Several other customers were in the parking lot waiting as well.
Customer service was excellent
The signage for parking a vehicle being returned would be good. I had issues figureing out were to park.
very inadequate service. When disconnecting my car from the tow dolly the employee forgot to disconnect the chains and we jolted the daylights out of the car, trailer, and truck that was used for towing. It was a mess getting back onto the trailer and proceeding. I wasted 30 minutes after a long drive from Northern Michigan when all a fella wanted to do was get to suppertime!
Solid...maybe more talkative employees...but they were courteous. No negatives, just quiet.
Actually would like a refund. I made a reservation on Friday for Sunday and went to pick up on Sunday and he said the truck I reserved on Friday wasn't available. Then told me to call corporate. I ended up renting a bigger truck that I did not even need. Not happy at all.
I was 30 minutes late and was charged an additional day. I would have been fine with a late charge, but not paying a full day plus Safe Tow. That was excessive and I will not do business with this location again. The two representatives were good. My only complaint is the excessive late charge. Enjoy your extra $40, it will be your last.
The truck was very rough when driving. Truck needs brakes. There was a leak in the roof of the truck in the attic section above the cab of the truck. A couple of boxes got very wet. Luckily there was no damage to goods inside of boxes. Staff working in office were professional.
I had major problems returning the truck via the app.. I was in time constraints.. After 5 plus failed attempts I gave up. Now you overcharged me 20$. I asked for a refund. Hopefully you guys comply.
Scheduled rental for 9 AM. Arrived to check-in via mobile app. No keys in the lock box and although the location was designated as an attended location, no one was there and the door was locked. Had to wait until 9:45 for the U-Haul employee to arrive and provide the keys
Staff was very timely, pleasant and professional - made the rental process quick and easy
Everything went smoothly.
Anthony is very professional and helpful - goes above and beyond for his customers. Wonderful service. After horrible, rude service with incorrect information and being disconnected/hung up on by U-Haul customer service 800# , Anthony stepped in to make sure things were handled correctly and changed my mind regarding not using U-Haul for future moving needs. If my experience was based on corporate I would not use & would recommend not using U-Haul but based on service from Anthony at Castle Storage in Michigan City & the team in Helotes, TX U-Haul will continue to have my recommendation & future business.
This was a nightmare. I was sent to a town where uhaul rental wasn,t open,back to my town I got it 2,3 hrs late. Had to move in dark. Try to return u haul. Went 2 places to return
It was great! Your employee was just great! In and out. Return was a snap. Friendly service. All your locations and agents should be this good. Very positive experience!
Young man took good care of our needs was very pleasant and I watched him interact with other customers and he did a good job the equipment was in good condition and the young man who helped us was very familiar with the U-Haul program and handled our transaction quickly
Double check your mileage Take pictures, as I was overcharged 263 miles at $1.19 out $312.97. Still fighting to get refunded.
Guys on site were great!
The person at the counter was helpful, but the rates are for 1 day which is 24 hours. I was extremely unhappy with the if you return it after hours then there is an additional $20 fee. I had the trailer less than 24 hours and was charged an extra $20. I ended up not even needing it. Because I ended up using the trailer because I got a storage unit somewhere else and didn't have to use it. The size of the uhaul trailer was disappointing. I was thinking it was going to be taller, and allow for for things to be packed in there. Overall I was disappointed with the trailer, and would not recommend Uhaul in the future because there are more fees associated with it than there should be. I believe the rates when I reserved it constitute false advertising since I was charged more than the rate quoted for 1 day (even though I had it less than 1 full day). If someone were going to rent a Uhaul I would recommend that location because of the professionalism from the employees.
Did not have all material requested Also, I reserved moving service through U-Haul and they called and cancelled at the time they were supposed to show up Leaving me no time to find replacement services
The young gentleman who checked me out with my truck and auto transport trailer was very professional. He handled multiple customers with a calm and pleasant demeanor, not easy in today's world, Your company is lucky to have him on your team.
The truck was barely able to move. 153,000 miles on the odometer. The steering was noisy and difficult to control. The ramp wouldn't go back in after the truck was loaded. It took nearly 4 hours for a mechanic to arrive. He never saw such a problem before and took 2 hours to take the thing apart and finally correct the problem. Since I then had to drive at night I was appalled at the condition of the headlights. I actually pulled over to the side of the road to make sure they were on. They barely lighted the road. When you rented this to me, it's clear my safety was not a consideration. Len Walter