Very helpful and kind service!! Made the process easy.
Mitchell Vaught
Box Drop Mattress
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lubbock, TX 79423
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I’ve been using U-Haul for years, and this was my first time at this location. I’m so sad that I haven’t been coming here all along. I will not use anyone else in Lubbock. They were extremely professional and kind. The place is in a great location. Very clean and organized. I was really impressed! Thank you!!
Patricia DellingerNot a good experience at this location! Go to the one on 19th! Way better customer service and they answer the phone! I was charged over $300 for a couple runs. Part of it was a deposit of $250. The kid said I would get it back(the $250) but I have not. Everytime I call, no answer! I’m going thru uhaul customer service now bc obviously this location doesn’t care about customers! It’s a mattress place too so I wouldn’t recommend purchasing there bc can see it being a bad transaction! The lady had different answers when I returned. The kid said I’d pay about $50 if I stayed at no more than 50 miles. The mileage he said was 69 cents per mile. When I returned the truck the mileage was 89 cents per mile and I was being charged $78. She proceeded to tell me she looked up previous uhaul experiences and they charged me the same. That was a bold faced lie bc I have all my transactions with uhaul. DO NOT GO TO THIS LOCATION! U have so many options in Lubbock!
ALICIA OLLIVARESThe guys were the best guys I have ever rented from they were fast and very friendly both picking up and dropping off. I will be using this location next time for sure
Daniel Garciadepending in the time of day; U-Haul can get busy; customers have to be patient. booking on line and calling a few days ahead of your p/u to confirm your truck, trailer, AT, etc., is always helpful.
Alfred Limary