I had to go out and hook up the trailer, customer service was poor, what if I did not know how to connect the trailer. Very poor customer service
Victor O
Montevallo Citgo
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montevallo, AL 35115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Great service and fantastic to have that kind of outfit in our town.
Glenn DBetter customer service, pricing, no appliance dollys that I was promised.
James DVery messy place and the broken English was hard to understand. The complain i had was ignored as the teller and manager on the phone talked back and forth in another language. I paid the extra and again felt that it was a Just tough for you attitude towards me
Richard PI returned three different trucks to this location over the span of about 5 days. All three times there was an issue with returning the trucks. Yet, the trucks were returned cleaned out, gas filled properly and turned in early every time. Each time checking in took at least 20 - 30 minutes. Really, how long does it take to take a picture of an odometer and compare the gas gauge? In fact, I took the picture two of the times, which caused It to take LONGER. What? I tried to cancel and rebook the third rental, but there wasn't any availability at other companies at such late notice. Bottom line, I will likely never rent from UHaul again due to this terrible return experience EVERY time.
Clement L