The location was ok but it seemed that the contactless/app rental did not line up exactly with what the location could provide. I was charged for the furniture pads because I rented 6, that were apparently not in the back of the truck because I was also charged for the bags I opened in the back of the truck. The app did not work on my android so I had to use my wife's phone to pick up the truck. Also, when I returned the truck, I was charged an additional $15 just for paying with a credit card... which is the only way I could pay for the contactless pick up. This was a hidden fee added only after I rented the truck. I would like it refunded.
Peter S
Wallet Wise Wheels
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montgomery, NY 12549
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Customer Reviews
- 4.5 Average Customer Rating
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Daniel was very nice and helpful
jose aIt was the worst truck I have ever rented from uhaul (I rent about twice a month every month sometimes more). The truck had a leak in the exhaust so it was loud and which in turn consumed more gas, which means I spent more than usual. There were other trucks at the location but somehow this was the one allocated to me. The location was closed due to unexpected reasons which I understand was due to a family obligation (totally understand that, unexpected things happen). Since the location was closed I didn't get a chance to exchange the truck to a different one. However when I called uhaul to complain about the truck, the lady I spoke to, responded as if I was wrong to be complaining. Not helpful at all, in fact borderline rude.
DAMMINT SThe only thing that I was frustrated with was the last minute change of where to pick up my truck. The communication could've been better. Overall, my experience was very good.
Thomas SN/A
Gilbert M