It was the worst experience that I have ever had. I rented a truck at your location situated on 10750 Henri-Bourassa E. at the Shell station. Took down my contact information and called me later during the day to authorize payment on my card by phone. The following day after picking and dropping off the truck. Made payment and adjusted for extra km done. A few hours later during the night I received notifications that my card has been used. Two transactions were charged. I immediately called my bank of the situation. I have never given my card number over the phone except for this one time to rent a truck from a respected company U-Haul. This is how I get paid back. A police report was issued the following day. This morning I called U-Haul customer service. I explained the situation to the lady who answered and asked to speak to a manager. She took down my contact information and assured me that someone would call me back. It is now 7h48pm and I haven't received a call. Please rectify this situation quickly . This is not how a customer should be received and taken advantage of. You do have my contact information and I will be expecting a call. Thank youCLEMENT T.
Trailer Rental & Towing in Montreal, QC at Shell Henri Bourassa Est
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Montreal, QC H1C1S9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.