I rated my experience as 'poor' for the following reasons: * Your web site indicated that this location was supposed to be open and that I could talk to someone when I picked up my rental truck. * No where in my on-line reservation and confirmation did it say that this pick up location would be closed and that I would need to access the key for the truck rental using the Uhaul mobile app. * After receiving no answer from the pick up location phone number I call the Uhaul 800 number. The service person was not of much help and gave me a different phone number to call a service representative. * The service representative was able to check my credentials and and provided me the code to the combo lock box to retrieve my key. I showed up at the pick up location at 8:00A and finally left with my rental truck at 9:30A. * When I returned my truck I found myself in the similar situation because I still didn't have the Uhaul mobile app on my phone. I have to once again call a service representative who closed out my contract and gave me the lock box combo key to return the truck key. My ordeal with this rental could have been avoided if: * When making my online reservation it stated that the pick up location would be CLOSED and that I would have to do set service * When making my online reservation I was notified that I MUST have the Uhaul mobile app on my phone BEFORE arriving at the pick up location. * Although I had a Uhaul account prior to arriving and could access my account and see my on-line reservation the Uhaul system did not provide me the opportunity to take steps to pick up and drop off my truck. That would have been straightforward and intuitive. Instead Uhaul requires that I use your mobile app for pick up and drop off and as someone who infrequently uses Uhaul I saw no need at time of online reservation to load the Uhaul app. I was one of 3 customers that experienced the same situation the morning that I picked up my truck.
Trailer Rental & Towing in Morris Plains, NJ at Morris Plains Automotive
Moving to or from Morris Plains, NJ? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Morris Plains, NJ 07950 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Morris Plains, NJ
Cargo trailers in Morris Plains, NJ are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Morris Plains Automotive!
Utility trailers are perfect for towing large or oversize cargo in Morris Plains, NJ 07950. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Morris Plains Automotive provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Morris Plains, NJ and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Morris Plains, NJ online today!
Trailer and Towing Supplies
Courteous and helpful
Staff was attentive and helpful. Nice team
THIS LOCATION WAS GREAT, BUT I WAS TOLD THE DAY BEFORE MY MOVE THAT MY PICK LOCATION HAD CHANGED, THEN THE MORNING OF MY MOVE, THE LOCATION WAS CHANGED AGAIN TO MORRIS PLAINS BUT THE AUTO TRANSPORT WAS AT ANOTHER LOCATION. TOTALLY UNACCEPTABLE & CAUSE MY TRIP TO START 5 HRS LATER AND LOST MY HOTEL BOOKING AS I DID NOT HAVE ENOUGH TIME TO REACH IT DUE TO LATE START.
Don't change anything if is not Broken don't fixed
Everyone was pleasant and knowledgeable. My experience was fantastic and I would recommend them to everyone.
Provide the information about drop off prior to. I put keys in Dropbox before I took pictures. Allow pictures to be uploaded from phone. Currently you have to take the picture from the app. I took the pictures and saved in my phone. But couldn't upload them.
I was frustrated that I reserved the pickup location to be Morris Plains 1 MONTH before moving and the day before I moved I received a confirmation text stating that my uhaul would be picked up from Fort Lee, NJ (36 mins away from the home I was moving from) and so I had to cancel that reservation, book in Morris Plains the morning of moving, just to find out that they didn't have an option for 1 way trip and I had to bring the truck back to morris plains by 5 pm from the home I was moving into in Hackettstpwn (40 mins away from Morris Plains). Overall the experience was not great and I was very stressed out about having to rush the moving process and still have the truck back by 5 pm. I would not use Uhaul in the future due to the fact that I reserved one month before moving and it was still not an easy process.
Educate customer service that customers have the right to ask clarifications on charges.
Excellent service all around
Nothing - well done
Did not appreciate U-Haul changing the terms of my rental to Truck 24-7 Pickup without my permission especially since I do not own a Smart Phone.
Excellent customer service - quick check In and on my way
I honestly can't think of anything. I was extremely pleased with the entire process and I would certainly use this location again. Thanks.
People who worked on site were incredibly helpful and a pleasure to work with.
Never got a phone call, email, or receipt. Just a charge for I don't know what bc I returned the truck with less miles then given and 1/2 tank of gas- that I was given. Terrible service- actually questioning ever using uhaul again- I got taken advantage of. I paid 130 dollars, was promised 100 miles, got 93- was given 30 more at the pick up site and was charged 11.22 for I don't know what from the drop off site. Extremely disappointed in uhaul and their unprofessionalism
Smooth and easy. No problems. Tammy was great: professional, friendly and knowledgeable. First rate experience all the way.
Every part of transaction was excellent!
The people at the counter in the Morris Plains,N.J. location were just wonderful. Every other bit of the U-Haul experience was absolutely awful. Would never recommend U-Haul to anyone else. Scrap you entire Website and start over. None of it is of any use.
The location was spacious, clean and made the drop off process easy. I would use them again and/or recommend them.
Everyone was friendly and courteous. I've rented from this location multiple times and will again.
Amazing staff and customer service.
Very nice people. They were also knowledgeable and helpful.