I was assigned the wrong truck which delayed my time at the uhaul. I had pre-ordered a utility dolly but they did not have one. I had to pay more money for the appliance dolly, and it was not useful for my move. I was told that I could drop off the uhaul at any location and that was false information which caused me such trouble in returning the vehicle. I had to go to 3 locations, the QR code would not scan, customer service could not change the drop off location.
Tamie L
Vista Service Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Moses Lake, WA 98837
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Customer Reviews
- 4.0 Average Customer Rating
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The drop off location is a gravel lot with no one working there on a Saturday. It seems like people would need to move on weekends. While I was dropping off the trailer there were people looking to rent and they asked me was there anyone there to help. The signs for how to return were not the best. I called the U-Haul national dispatch number and the lady was helpful. She sent a video link, but it only covered truck returns. I was returning a trailer. I could see how returning on a weekend could be a problem for someone who couldn’t lift the trailer off the tow ball. It isn’t a task for some folks. I was sent a text asking when I was returning the trailer as, “we have families waiting to rent the trailer”. Except you didn’t - not until Monday anyway. There was nowhere on the contract that said the place would be closed when I arrived at noon on Saturday. Now you kicked back my review because I said “Not Applicable” on were personnel helpful. Don’t put that as a choice on your survey if you only accept yes or no. I didn’t interact with anyone at the drop off location. They weren’t there. No one was there, so interaction was not applicable.
Donald BI rented a motorcycle trailer and the gal at the front desk was perfect. I will be coming back definitely.
Travis BWatch the gas we only went 14.6 miles and used 3 quarters of a tank of gas so Watch your gas gage
PAULINE WTo get checked out on my trailer reservation took nearly an hour and then the staff was not particularly helpful when hitching up to my vehicle as the trailer was sitting a bit too low at the tongue to connect easily which I circumvented.
Mark O