Avoid at all cost. Horrible.Roy K.
Sams Stor All
(U-Haul Neighborhood Dealer)
Mount Washington, KY 40047
- Mon–Fri8 am–5 pm
- Saturday8 am–1 pm
Special Operating Hours
- 6/10/2023 - 12/31/2023: Closed
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Mount Washington, KY 40047
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- 4.0 Average Customer Rating
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I had a horrible experience from a couple years back and it should have been enough for me to have learned the lesson from that but instead I came back because I was in a pinch and no other locations close had a trailer so I had to rent from this location. I would love to send a letter concerning all of the experience if there would be a location for the owner. The employee who works there never came out of the office and hollered for all the information to be given from inside and I never saw her face. Asking me for all of my information to be yelled out from everything from my name address phone number and credit card number. And each time I guess the computer change screens she had to ask me for my credit card number each time and this was only the beginning. If a woman comes to rent one of the enclosed in trailers there is no way that she is going to be able to pick that trailer up and put it on the back of her vehicle. I live on a farm and I'm really strong but I had to have someone come up and help me put it on. Then I needed to buy equipment from the building and there was not enough merchandise to supply the reservation. All of the enclosed trailers were missing their pins. And the pens that you offered in inventory were too small. I happen to have neon yellow duct tape in the back of my car and I was able to put that on as a temporary fix when I was driving a thousand one Miles by the time I returned it. At no point did I ever see the person that rented me the trailer until I finally went in there and said I'm going to have to buy your merchandise and then she was able to come out of the office to open up a package to sell me a pin. Not a writing pen, trailer pin and hitch and ball. I also called the phone on the return for my second day at 5:01 p.m. . She was physically there but she refused to answer the phone because she was officially closed for it being 501 p.m. and not 5:00 p.m. . You really need a man employee at this location because she said if I had difficulty getting it on to the back of my truck she could possibly call Showtime cars and maybe one of the guys could come down and help. How do you expect to run a business that way. There are more things that I could tell you that happened with the rental besides the fact that she wants to charge me 3 days and I clearly only rented it for two. You need a different employer there. If I go to the full-time store 10 miles down the road on Bardstown Road not only do you rent and buy supplies from there but the men put the item on to your vehicle. The other experience that I had from this same location was when the elderly gentleman worked there and hooked my trailer up and he had no light kit and told me I would be fine driving during the day. Or I could go to the other location and buy one from there or use one of theirs. It's not that far away but I was pulled over by the police just within a couple miles.Lisa B.
This is the second time I have rented from this location where I selected no insurance online and they added the insurance at the location. The trailer had not been cleaned out inside and had mud caked in the corner.Jessica H.
Every time I use uhal you all figure some way to over charge me. Like on the amount of gas that's in there. I refill it every time to the amount that was in there and every time you all say it's not where it supposed to be and I get charged. the U-Haul was dirty already, so I cleaned it extra so y'all didn't charge me for that And the lady that was in there was not very nice and I hade to take every precaution so y'all don't overcharge me for everything. The uhal worked fine. Also the people at the front desk of your stores should be able to SEE the review the customer fills out before using the uhal. She claimed she couldn't see the pictures I took then over charged me for gas.Cambren J.
It was closed on SundayGerardo S.